CITIZENS INFORMATION, Pastoral and Resourc, Sheares St, Kilmallo, Co. Limerick, V35 AH77
Eligibility to participate on CE is generally linked to those who are 21 years or over and in receipt of a qualifying social welfare payment for 1 year or more or 18 years and over for certain disadvantaged groups. Your eligibility will have to be verified by the Department.
To register your interest you can contact an Employment Personal Advisor (EPA) in your local Intreo Centre.
Applicants should supply suitable character references and be prepared to complete a Garda vetting application form.
Job Description
This is a developmental opportunity, no experience necessary. Accredited training will be provided to support your career.
Duties
Provide reception cover and assistance to Information officers.
Act as the first point of contact with the public, assisting them to wait to speak to an information officer, use the CIPS helpline or refer them to a more appropriate organization.
Record statistics relating to the number and type of callers and queries.
Assist Information Officers with their queries and provide general support.
Photocopy, file forms, send faxes, scan documents, locate forms/information booklets, follow up with minor queries (e.g., contacting ESB, Board Gas and other service providers).
Ensure adequate stock of publications, information leaflets, application forms, etc.
Perform other duties as assigned to ensure a smooth running of the service.
Competencies
Computer literate.
Enjoy dealing with people.
Excellent communication skills.
Experience of working in a busy information environment (desirable).
Your eligibility will have to be verified by the Department.
To register your interest you can contact a case officer in your local Intreo Centre or select the "Register your interest" button.
Sector: administrative and support service activities
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