Job Title: Technical Team Leader
We are seeking a seasoned leader to oversee the daily operations of our Service Desk team. The successful candidate will be responsible for ensuring high-quality support delivery, efficient handling of incidents and requests, and alignment with agreed service levels.
This role plays a key part in managing day-to-day activities and queues of calls and tickets. The ideal candidate should have strong analytical skills, able to prioritize workloads effectively manage incidents while maintaining SLA performance.