Responsibilities:
* Greet Patients and Visitors: Welcome patients and visitors in a friendly and professional manner, offering assistance as needed.
* Schedule Appointments: Coordinate, reschedule, and cancel appointments, ensuring efficient use of healthcare provider's time and resources.
* Answer Phone Calls: Handle incoming calls, address inquiries, and provide information on services, appointment availability, and clinic policies.
* Check-In and Check-Out: Register patients, collect payments, and ensure accurate documentation of patient information in the electronic health record (EHR) system (Socrates & Power Diary).
* Administrative Support: Perform administrative tasks, including filing, paperwork, sorting mail, and managing office supplies.
* Coordinate Referrals: Facilitate referrals to specialists or other healthcare providers as needed.
* Respond to Patient Inquiries: Address patient questions, concerns, and complaints professionally, escalating complex issues when necessary.
* Collaborate with Medical Staff: Communicate effectively with healthcare professionals to ensure coordinated patient care.
* Maintain Reception Area: Ensure the reception area is tidy and welcoming for patients and visitors.
Requirements:
* Proficiency in Microsoft Office (including Excel) and Practice Management software (experience with Socrates is a plus).
* Strong communication and interpersonal skills with the ability to interact professionally with patients, visitors, and staff.
* Excellent organizational skills, attention to detail, and the ability to multitask and prioritize tasks.
* Basic knowledge of medical terminology and healthcare administrative procedures is desirable.
* Commitment to maintaining patient confidentiality and adhering to privacy regulations (e.g., HIPAA, GDPR).
The Package:
* Employee Discounts: Significant discounts on NuaCell Clinic services and products.
* Paid Parking: Free parking available as long as spaces remain.
* Holidays: 20 paid holiday days, negotiable based on experience.
* Sick Pay: 5 days of statutory paid sick leave.
* Competitive Salary: Salary commensurate with experience, with opportunities for advancement based on experience, education, and performance.
* Performance Bonuses: Potential annual bonuses based on clinic performance or individual goals.
* Additional Sick Leave: Increased sick leave allowance for long-term staff.
* Company Social Events: Holiday celebrations and team-building activities.
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