Hotel Manager - Eyre Square Hotel, Galway City
Location:
Eyre Square, Galway
Reports to:
Group Directors and Group Management
Type:
Full-time, Permanent
Hotel Overview
Located in the heart of Galway City, Eyre Square Hotel offers 80 bedrooms, with Merchant Bar & Restaurant, and a reputation for warm, friendly service. This role offers a rare opportunity to lead a city-centre property with strong local recognition and significant growth potential within the hotel group.
Role Summary
The Hotel Manager will be responsible for the day-to-day operation and overall performance of Eyre Square Hotel. This includes delivering excellent guest satisfaction, driving revenue and profitability, ensuring standards, and leading a motivated, service-oriented team. The role requires a hands-on, commercially focused leader with strong operational and people management skills.
Key Responsibilities
Operations & Service Excellence
* Oversee daily hotel operations, ensuring smooth, efficient, and high-quality guest experiences.
* Maintain and enforce service standards across all departments.
* Lead daily and weekly operational briefings to align the team around key performance objectives.
* Manage departmental budgets and cost control,
* Support sales and marketing initiatives in collaboration with the Group Marketing and Revenue Team.
* Recruit, train, and develop departmental managers and supervisors.
* Foster a positive, accountable, and guest-focused culture.
* Conduct performance reviews, identify training needs, and implement development plans.
* Ensure full compliance with HR policies, health & safety, and employment legislation.
* Act as the face of the hotel for guests, partners, and the local community.
* Resolve guest issues promptly and professionally.
* Maintain strong relationships with corporate and local business partners to support repeat and group business.
* Ensure compliance with all legal, licensing, fire, and health & safety regulations.
* Work closely with Maintenance to maintain the building's condition and standards.
Qualifications & Experience
Essential:
* Minimum 3 years' experience as a Hotel Manager, Deputy General Manager, or strong Operations Manager in a 3- or 4-star property.
* Proven track record in operational and financial performance management.
* Strong leadership, communication, and people development skills.
* Excellent knowledge of hotel systems (preferably Opera Cloud, Procure Wizard, and Symphony).
* Strong understanding of F&B operations and guest experience management.
Desirable:
* Experience in city-centre or boutique-style hotels.
* Relevant qualification in Hospitality, Business, or Hotel Management.
What We Offer
* Competitive salary and performance-based bonus scheme.
* Professional development and progression opportunities within the Byrne Hotel Group
* Meals on duty and staff parking allowances
* Opportunity to lead one of Galway's most centrally located, high-potential hotels.