The SecOps Engineering Operations Analyst role is responsible for delivering Tier 1 and Tier 2 operational support for the company's network security, endpoint security, enterprise logging, and cyber ops platforms.
* This includes triaging issues, troubleshooting problems, resolving incidents, and driving continuous improvement through automation and process optimization.
Key Responsibilities
* Incident, Problem and Issue Management:
* Triage and resolve incidents, problems and operational issues across security platforms
* Perform root cause analysis, implement workarounds and preventive measures
* Escalate complex issues to Tier 3 support teams following defined processes
* Assist with major incident management, communication and post-incident reviews
* Operational Support and Administration:
* Provide Tier 1/2 support for routine tasks like deployment, configuration, patching and upgrades
* Execute operational runbooks, maintenance activities and health checks across platforms
* Monitor system availability, performance metrics and error conditions
* Implement approved changes following change management processes
* Automation and Tooling:
* Assist with developing automation scripts and workflows to increase operational efficiency
* Identify opportunities and drive initiatives to automate routine tasks and processes
* Evaluate and implement tools for log analysis, reporting, monitoring and administration
* Knowledge Management and Documentation:
* Document procedures, troubleshooting steps and remediation actions in knowledge bases
* Contribute to training materials, runbooks and technical documentation
* Promote knowledge sharing across the operations team through mentoring and knowledge transfers
* Continuous Improvement:
* Analyze recurring issues, support tickets and operational data to identify improvement areas
* Propose and implement process optimizations and preventive measures
* Assist with testing and enablement of new tools, technologies and operational capabilities
* Stakeholder Coordination:
* Effectively communicate with internal teams like security engineering, IT and vendors
* Provide timely updates and coordinate maintenance/change activities
* Gather operational requirements and represent the operations team in planning sessions
Requirements
* 0-4 years of experience in IT operations, system/network administration or security operations
* Hands-on technical experience with network security, endpoint security, logging and security tooling
* Scripting abilities in languages like Python, PowerShell, Bash for automation tasks
* Knowledge of IT service management processes, incident management and change management
* Strong troubleshooting, analytical and problem-solving skills
* Ability to work in a high-paced environment, multi-task and meet SLA commitments
* Effective written and verbal communication skills
* Knowledge of security principles, networks, operating systems and cloud computing
* Bachelor's degree in Computer Science, IT, Cybersecurity or related field or equivalent experience
* Certifications like A+, Network+, Security+ etc. are a plus
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