Overview
Job Title: ICT Helpdesk Technical Support
Location: South Dublin
Employment Type: Full-time Temporary Contract
We are seeking a motivated and customer-focused ICT Helpdesk Technical Support professional to join our team. This role involves providing first-line technical support, assisting with hardware and software installation, configuration, troubleshooting, and ensuring smooth IT operations across the organization.
Key Responsibilities
* Provide ICT Helpdesk support and problem resolution to internal users.
* Act as the first point of contact for technical support requests via phone, email, or Helpdesk system.
* Manage requests, resolve issues, and escalate to second-level support where required.
* Perform remote troubleshooting for laptops, desktops, and network printers.
* Support Windows 11, Microsoft 365, and business applications.
* Assist with Microsoft Teams meetings and Teams room setup.
* Prepare laptops for new users, set up workstations, and deliver induction training.
* Support asset management, including stock control, inventory, and registration.
Skills & Experience
* Proven experience as a Help Desk Technician or in a customer support role.
* Strong working knowledge of the Microsoft 365 environment.
* Solid understanding of computer systems, mobile devices, and related technology.
* Ability to diagnose and resolve technical issues efficiently.
* Excellent communication and interpersonal skills.
* Proactive, self-motivated, and able to work independently.
* Customer-focused and calm under pressure.
Qualifications
* Certificate or Diploma in a Computer discipline, or a Microsoft Certification.
* Minimum 1 year of experience in a similar technical support role.
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