OverviewAs the Desktop Support Engineer you will join our existing Client Trading Support team who are responsible for supporting trading teams in Susquehanna's Dublin office. This is a very demanding and varied environment that covers (among other areas) all windows desktop issues, PC builds, software installs, troubleshooting 3rd party and inhouse built applications issues, working on Dublin and global projects.This role involves working in an energetic, dynamic and fast paced environment providing full support for trading teams in Dublin. You will display a strong technical ability in making critical support judgements while working under pressure. Working closely with additional Technology teams in Dublin, London,Philadelphia and other 3rdparty support organisations. All members of the team will participate in early morning and late evening shifts, and may also be required to support out of hours work where required.Once in the role you will:Provide 1stand 2nd level support – working closely with the software development teams and system architects to provide essential primary support for all desktop software and hardware systems – using tools such as SCCM, Jira, confluence, splunk, Check_MK and wiresharkExperience managing, addressing and solving complex queries via ticketing systemContinuous evaluation and improvement of support procedures, development and implementation of required/agreed tools and associated runtime environmentsInteract with various internal IT support functions to troubleshoot and resolve problems as they happenLiaising with technology teams in the US and/or external vendors as requiredMaintain our Knowledge Base and ensure all relevant run books are up to dateWhat we're looking for3 years+ providing desktop support for software and hardware systemsAbility to lead and mentor a team would be beneficialStrong working knowledge of peripherals, printers, graphics cardsHardware experience (KVM switches, Multiple screens setup {4x 4k screens}, ability to replace components such as graphics cards, CPUs etc)Trading user support experience is beneficialExcellent working knowledge of Windows desktop OS Win 10 64bit, Win 11Ability to monitor and diagnose Desktop issuesAbility to make changes to the system registry for configuring the Windows operating system.PowerShell scripting would be an advantageExperience working with SCCM would be an advantageAdvanced knowledge of O365 products especially MS ExcelStrong knowledge of Active DirectoryBsc in a technical discipline or equivalent experiencePersonal SkillsAbility to work under pressure and meet tight deadlinesSelf-motivated and creativeStrong communication skills (written and verbal)Excellent attention to detailAbility to work well on own initiative or as part of a teamExcellent time management, organization and prioritization skillsExcellent interpersonal skillsFlexibility – all members of the Helpdesk team participate in early morning shift rotationsDesire to learn and improve skills and knowledgeSusquehanna is an equal opportunity employer. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruitment process, please contact us.#LI-ED1
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