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The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Description Summary:
What you need to know about the role: As a Technical Account Manager, you own advancing the technical relationship with your customers by providing proactive health engagement, revenue protection, and always advocating for their needs. This role will be based in either our Berlin, Germany, office or our Dublin, Ireland, office. Meet our team: At PayPal, the Technical Account Management team delivers great technical experiences for our customers, merchants, and partners. Our customer-centric team brings creative and technical skills together to achieve outcomes for our customers across the globe. We drive results with a diverse, global team who are dedicated to championing PayPal's core values of inclusion and innovation to empower all employees to learn and grow. We help each other through active collaboration, mentorship programs and global initiatives.
Job Description:
Your way to impact
You’ll join our Global Technical Account Management team and work alongside peers in Global Technical Support, Customer Success, Sales, and Enterprise Integrations. As the key technical adviser for your merchants, you’ll build strong relationships with stakeholders across multiple levels of their business. You’ll also collaborate with global SRE (Site Reliability Engineering), Product, and Engineering teams to advocate on your merchants’ behalf to improve products, systems, and processes.
Your day-to-day
After onboarding with your new-hire buddy, on a day-to-day basis you’ll:
* Diagnose issues with APIs, SDKs, payment flows, and latency, and communicate these to merchants and internal stakeholders.
* Consult with merchants and internal teams on customer experience improvements and best practices.
* Build strong relationships to help merchants be successful now and into the future.
* Learn new skills, technologies, and tools to grow personally and professionally.
What Do You Need To Bring
* German fluency would be advantageous. English fluency is a prerequisite.
* You’re curious, enjoy problem-solving, and love getting to the root cause of issues — all while championing the customer with empathy and advocacy
* You’re technically minded, quick to adopt new tools, and have experience with web technologies like JavaScript, PHP, Java, REST, GraphQL, and SQL (or are eager to learn them).
* You’re a confident communicator, comfortable engaging with stakeholders at all levels — from merchant CEOs and CTOs to development teams
* You’re self-motivated, well-organized, and thrive working independently with the support of a collaborative team — even taking part in on-call rotations while maintaining work-life balance.
* You bring your authentic self to work, add to a diverse culture, and have relevant customer-facing, technical experience (and maybe even a degree).
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com
Who We Are:
To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please Join our Talent Community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.
REQ ID R0123435
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Business Development
* Industries
Software Development, Financial Services, and Technology, Information and Internet
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