Job Summary
The Accommodation Manager is responsible for leading and managing the housekeeping and accommodation services operation within a busy, medium-sized hotel. This role ensures the highest standards of cleanliness, presentation, and guest satisfaction while effectively managing a housekeeping team of approximately 18 employees in a fast-paced environment.
Key Responsibilities
* Lead, supervise, and motivate a housekeeping team of accommodation services employees,
* Plan and manage daily work schedules to meet occupancy and operational demands
* Ensure guest rooms and public areas meet hotel standards for cleanliness, hygiene, and presentation
* Conduct regular inspections of rooms and public spaces, addressing issues promptly
* Manage stock levels, ordering, and control of cleaning supplies and linen
* Recruit, train, onboard, and develop housekeeping staff
* Handle guest feedback and complaints relating to accommodation services professionally and efficiently
* Work closely with Front Office and Maintenance teams to ensure smooth operations and room availability
* Monitor labour costs and departmental budgets, ensuring efficient use of resources
* Ensure full compliance with health & safety, COSHH, fire safety, and hotel policies
* Implement and maintain housekeeping procedures and quality standards
Job Type: Full-time
Benefits:
* Employee discount
Work Location: In person