The Montenotte Hotel is an independent, privately-owned, luxury destination hotel situated in the heart of Cork. Built within a former 18th Century residence of a Merchant Prince, The Montenotte Hotel has a rich heritage that has been preserved throughout the years and updated with a contemporary twist, decadent detailing, and a luxurious finish. Offering guests unrivalled views of the city and harbour, The Montenotte Hotel strives to continuously innovate to create memorable experiences for guests, to surprise and savour around every corner; offering all guests the luxury to rest and play, enjoying a truly urban escape experience.
The Montenotte Hotel is a proud member of the prestigious, Small Luxury Hotels of the World (SLH) and is Certified a Great Place to Work: December 2024 to December 2025.
Property summary:
* 107 stylish guestrooms and suites and 26 self-catering apartments
* Landscaped Victorian sunken gardens and Woodlands that overlook the port of Cork and the city
* Cameo Cinema - our own private in-house 50-seater cinema offering nightly movies complimentary for all guests
* The Gallery Suite - a private meeting and banqueting suite for up to 60 guests
* Bellevue Spa - a luxurious award-winning spa with six treatment rooms, offering a range of rejuvenating, holistic and relaxing treatments
* Motion Health Club - with a 20m indoor swimming pool, sauna, steam room, jacuzzi and state-of-the-art gym with fitness
* The Woodland Suite Experience epitomizes a sense of escape for guests. Nestled within the beauty of the Irish landscape, high above Cork's port, these exclusive cocoons enhance a sense of exploration and experience, evoking harmony, and calm. Designed with nature at its very core, each environment will feature an inherent luxury, understated elegance, design sensibility and complete exclusivity.
Main Duties
* Manage and monitor activities of all employees working at night-time whilst on shift, making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
* Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
* Conduct Briefing for all staff during Night Shift.
* Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
* Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
* Maintain a professional and high-quality service-oriented environment at all times.
* Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
* Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
* Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy.
* Occasionally Assist guests with their luggage, be a point of contact for our guests, valet park guests' cars and other responsibilities to ensure all requirements are met during our guests stay.
* Must actively participate in the decision-making process on guest relocation for nights when overcapacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift start.
* Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counselling and evaluations and delivering recognition and also reward.
* Ensure the accurate completion of the daily night audit in a timely fashion.
* Must be able to perform the full night audit if needed.
* Oversee preparation of daily summary reports.
* Assist the Front Office Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing.
* Should Show Initiative, Problem Solving, Staff Training, Team Leading.
* Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
* Be aware and able to enforce all fire-life-safety procedures.
* Remain current in all updates with regards to new procedures and training.
* Report any suspicious persons, activities and/or hazardous conditions to the Security department and/or the Front Office Manager.