Job Description:
To guarantee a seamless night-time experience for our guests, we seek an experienced and organized individual to join our team as Assistant Night Manager.
Salary
The salary for this position is competitive and will be discussed during the interview process.
Responsibilities
We are looking for someone who can ensure all guest queries are handled promptly and efficiently during the night shift. The ideal candidate will also supervise the team of night porters, ensuring they carry out their duties according to hotel standards.
Liaising with Reception is crucial to ensure all guest requests are attended to and cleaning duties have been completed by the night team. A daily handover with the late and early duty managers is also essential when on shift.
The role involves ensuring Meeting Rooms are ready for the following day and that all Cleaning and set up is done in line with hotel procedures. Our ideal candidate will prioritize health and safety best practices at all times.
Guests' complaints and queries should be handled professionally and resolved in a timely manner. In emergency situations, the candidate will follow the hotel's response protocol and ensure evacuations are carried out safely.