ComputerCare has spent more than 20 years building something rare in the IT world: a company where technical excellence and genuine human connection are valued equally.
We're the trusted partner that IT leaders turn to when technology can't afford to fail.
As a woman-owned business serving innovative companies worldwide, we combine certified technical expertise with a human approach.
Whether it's managing complex device lifecycles for global teams or performing authorized repairs for Apple, Lenovo, HP and Dell devices, our work directly impacts how thousands of people stay productive every day.
We never outsource our work because we believe in accountability, quality, and building lasting relationships—with our clients and as a team.
If you're passionate about technology, take pride in solving real problems, and want to be part of a company that values both technical excellence and the people behind it, ComputerCare is where you belong.
Come join us in our mission of being the Human Side of Hardware!
Description
This role will be responsible for the execution of diagnostics in alignment and with manufacturer expectation of quality and efficiency.
You will also be responsible for the facilitation of client's assets life cycles, including cycle counts accuracy and updates to the devices library.
You will support the beginning clerical stages of the IT Logistics and repairs processes in partnership with Repair and IT Logistics Technicians.
Essential Duties
Perform admin duties to facilitate device life cycle process, such as checking in computers, iPhones and tablets, opening service tickets, verifying warranty information, and providing detailed instructions to customers about the repair process.
Review and diagnose customer devices, analyzing the performance to determine details of equipment problems.
Responsible for transferring devices and parts between offices, including pickup, delivery, and shipment for manufacturers or clients, as well as preparing shipping manifests and tracking scheduled deliveries.
Ability to lift, push, and pull 20+ kg on a daily basis.
Roles and Responsibilities
Update applicable systems and client's internal asset management systems throughout the repair process, troubleshooting with vendors through provided portals for support.
On-boarding and off-boarding of hardware and operating systems for "special case" clients' new hires, break/fix and exiting employees, monitoring those projects daily.
Responsible for "storage customer" asset management and indexing non deployable in preparation for e waste and general storage.
Maintain accurate data and records of devices with details of life cycles, escalations, or comments through internal systems.
Keep an organized workspace for successful sorting and distribution of machines/devices.
Work cross functionally with other departments throughout the organization, striving to meet SLA's (Service Level Agreements).
Conduct cycle counts and investigate the outcomes of those counts, reporting to leaders any discrepancies.
Contribute to the entire service department by demonstrating flexibility and proactively assisting in areas where needed.
Engage with vendors, customers, and team members with a positive attitude, aligning with the company's core values.
Perform other duties as needed and requested by Leadership.
Qualifications
1+ years of experience in a Customer Service role
Knowledge of Microsoft Office or Google Suite
Familiarity with device repairs and/or shipping and receiving
Netsuite or applicable SaaS experience is a plus
€32,000 - €36,800 a year
This is a full time, onsite position.
Total compensation package may include: Medical, Dental, Vision options, Coursera - Professional Certifications, Annual Leave & Sick Leave, Bike to Work Scheme, Pension Scheme
ComputerCare is proud to be an Equal Opportunity and Affinitive Action employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
We also consider qualified applicants with criminal histories, consistent with local statutory compliance.
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