Job Description:
We are currently recruiting for a permanent, full-time Sales Support Administrator to join our team in Co. Kildare.
The role is based on a standard Monday to Friday working week from 9am to 5:30pm.
Key Responsibilities:
1. Manage incoming sales orders via various channels, ensuring all necessary information and system fields are accurately completed and processed in line with despatch priorities.
2. Verify pricing against purchase orders or existing price files, escalating any discrepancies to the Sales Manager for resolution.
3. Communicate proactively with customers regarding stock availability or delays in lead times, based on updates from the despatch team.
4. Liaise with hauliers to confirm transport rates and delivery times, coordinate shipments across multiple sites, and distribute daily transport reports to logistics partners.
5. Collaborate with the purchasing team to schedule incoming deliveries, complete Rednut documentation, and coordinate combined collections.
6. Respond swiftly to any delivery issues, providing solutions and maintaining communication with relevant stakeholders.
7. Manage advance booking of orders with specific customer depots as per client requirements.
8. Generate despatch notes for all non-IDF locations.
9. Process sales invoices from despatch records and distribute them to customers via post, email, or EDI.
10. Raise sales credits for products rejected upon delivery and arrange logistics for their return.
11. Monitor and manage stock levels at external storage locations.
12. Handle external customer queries and liaise internally across departments to resolve account-related issues.
13. Provide support to the Credit Control function when required.
14. Carry out general administrative duties, including data entry, reporting, scanning, and filing.
15. Participate in cross-functional Pit Meetings with relevant departments.
16. Support the onboarding and training of new staff members.
17. Complete month-end debtor closures in line with company timelines.
18. Perform general reception and front-office duties as needed.
The Ideal Candidate:
1. Demonstrates excellent timekeeping, teamwork, and initiative.
2. Possesses strong IT skills, particularly in MS office packages, specifically Excel.
3. Displays exceptional interpersonal, organisational, and communication skills.
4. Is highly motivated, able to take ownership, and multi-task efficiently.
5. Can effectively communicate with third parties.
6. Shows flexibility and adaptability.