Graduate IT Support Engineer – 1 Year Fixed Term ContractJoin Omnissa as a Graduate IT Support Engineer and support our AI‑driven digital work platform.Omnissa is the first AI‑driven digital work platform, built to support flexible, secure, work‑from‑anywhere experiences. We integrate industry‑leading solutions—including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience and Security & Compliance—into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security and cost.Job DescriptionWe are seeking a motivated, self‑starter to join our IT team and deliver exceptional desktop support across the organization. This role offers a strong opportunity to grow, with hands‑on exposure to hardware management, executive support and daily IT operations. The ideal candidate is proactive, detail‑oriented and eager to take ownership of technical challenges while providing high‑quality service to colleagues at all levels.Primary ResponsibilitiesDeliver prompt and efficient technical support to end‑users for various hardware and software issues.Diagnose and address issues associated with laptops, printers and other peripherals.Install, set up and manage operating systems, applications and software updates.Help users with account setup, password resets and other account‑related problems.Develop and keep documentation of technical procedures and solutions.Hardware Inventory ManagementMaintain accurate records of hardware inventory, including laptops, monitors and other peripherals.Track hardware assets throughout their lifecycle, from procurement to disposal.Conduct regular audits of hardware inventory to ensure accuracy and identify discrepancies.Manage the procurement and deployment of new hardware.IT Store/Depot OperationsOversee day‑to‑day IT store/depot operations, manage inventory, replenish stock and provide colleague support services.Assist colleagues in choosing IT equipment and accessories based on our hardware standards.Offer guidance and recommendations for hardware and software solutions.Executive SupportProvide dedicated technical support to executive‑level staff, including troubleshooting, issue resolution and proactive maintenance.Prioritize executive requests and ensure timely and efficient service delivery.Maintain confidentiality and discretion when handling sensitive information.QualificationsBachelor's degree in Computer Science or a related field is required.New college grad or 1–2 years of experience in desktop support or a similar role.Basic knowledge of Windows and macOS operating systems is essential.Basic knowledge of troubleshooting hardware and software issues is required.Excellent communication and interpersonal skills are a must.Ability to work independently and as part of a team is necessary.Preferred QualificationsBasic experience with hardware inventory management systems.Certifications in Microsoft or Apple technologies is a plus.Location: Cork, IrelandOnsite, 5 days a weekSeniority level: Entry levelEmployment type: Full‑timeReferrals increase your chances of interviewing at Omnissa by 2x.
#J-18808-Ljbffr