Key Roles and Responsibilities:
The Key Performance Indicator (KPI) for the Head of Quality Management will be to lead the Quality Management department in delivering strategic business value through quality excellence. This includes spearheading all activities related to the further development of the quality management system, establishing and further developing advance quality planning, ensuring compliance with quality requirements and quality assurance of products.
Principal Responsibilities:
* Provide technical and disciplinary management of the Quality Management department
* Coordinate all activities related to the further development of the quality management system
* Establishment and further development of advance quality planning
* Ensure responsibility for compliance with quality requirements and quality assurance of products
* Manage complaint handling, including technical support for complaints
* Support specialist departments regarding process orientation
* Achieve quality targets and drive sustainable quality improvement (corrective and preventive measures)
* Manage and implement internal and external audits (product, process, supplier and certification audits)
* Prepare quality and management reports as well as statistical evaluations
* Cooperate closely with all departments within the company and the quality managers of the division