Customer Support Representative – Part Time
Arema Connect Overview: At Arema Connect, we empower businesses to deliver market‑leading customer support 24/7, 365 days a year. As a people‑first company, our team is our greatest asset. With one of the highest staff retention rates in the industry, we pride ourselves on cultivating experienced, dedicated professionals who expertly represent our clients' brands.
The position: We are currently seeking part‑time Customer Support Representatives to join our Shared Services team on a part‑time basis (24‑30 hours per week), providing support across Thursdays, Fridays, Saturdays, and Sundays. Sunday shifts are paid at time and a half. In this role, you will be the first point of contact for customers, providing high‑quality support and ensuring a smooth experience. You'll handle queries, resolve issues, and escalate when necessary, all while working collaboratively with internal teams.
On‑site training is required, with the option to transition to remote work upon successful completion of the training period.
Responsibilities
* Manage customer queries via telephone, ensuring consistently high‑quality service.
* Resolve customer queries with an emphasis on first‑contact resolution.
* Fulfil administrative tasks.
* Identify customer needs and provide appropriate solutions.
* Meet performance goals and objectives.
Requirements & Beneficial Attributes
* The ability to multitask.
* Customer‑focused and empathetic.
* Good time‑management skills.
* Flexibility to changing business requirements and operations.
* Good interpersonal and customer‑care skills.
Skills
* Customer Service experience is favourable.
* Detail‑oriented.
Location: Cork, County Cork, Ireland | Salary: €32,500.00
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