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Are you passionate about beauty and helping others enhance their unique style? Join our vibrant team at KIKO Milano as a Beauty Advisor. As a KIKO Milano Beauty Advisor, you’ll play a pivotal role in providing exceptional customer service and beauty expertise to our valued clientele.
MAIN RESPONSIBILITIES
CUSTOMER EXPERIENCE / BUSINESS MANAGEMENT
* Deliver outstanding service by engaging, connecting, and servicing all visitors with appropriate behaviour (attitude, outfit, and makeup look in line with KIKO standards).
* Achieve business goals set with the Store Manager (Customer Experience, Sales, KPIs).
* Satisfy customer needs through cross-selling products.
* Complete all BeKIKO dossiers, quizzes, and training modules.
* Update management on issues affecting customer experience and KPI results (e.g., trends, stock, housekeeping).
* Potentially undertake responsibilities as a ‘Beauty Tutor’ to assist in training the store team, as delegated by the Store Manager.
PROCEDURES & POLICIES EXECUTION
* Ensure the store complies with all KIKO standards.
* Follow KIKO standards and procedures as outlined in the KIKO STORE BOOK and explained by the Store Manager.
* Maintain high standards in store image (layout, merchandising, housekeeping) and customer care quality.
* Stay updated on market trends regularly.
**Minimum requirements:**
* 1-2 years of experience in a similar role, either in fashion or beauty.
* Strong knowledge of beauty products and trends.
* Excellent communication and customer service skills.
* Ability to work in a fast-paced retail environment.
* Full flexibility to work evenings, weekends, and holidays.
* Proven ability to meet sales targets.
* Experience in conducting product demonstrations and applying makeup.
* Knowledge of skincare routines and techniques.
* Ability to maintain a clean and organized work area.
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