We're Hiring: IT Support Engineer Location:Remote (Ireland) Employment Type:Full-Time Level:Entry-Level / JuniorWe're looking for a proactive and customer-focusedIT Support Engineerto help ensure smooth IT operations across the organization. This role suits early-career professionals who enjoy troubleshooting, supporting users, and improving technical environments—while working fully remotely. Key ResponsibilitiesProvide technical support to internal users via chat, email, and videoDiagnose and resolve hardware, software, and network issuesAssist with onboarding/offboarding, account setup, and access managementMaintain and update IT documentation, processes, and knowledge basesMonitor systems and escalate issues when neededSupport IT asset management and inventory trackingCollaborate with engineering and operations teams to improve IT workflows RequirementsJunior-Level (0–2 years):Experience from internships, academic IT roles, or early professional positionsBasic knowledge of Windows/macOS troubleshootingFamiliarity with ticketing systems (e.g., Jira, Zendesk, Freshservice)Understanding of networks, VPNs, endpoints, and standard IT toolsStrong communication and customer support skillsAbility to learn quickly and work independently in a remote environmentGeneral Requirements:Fluent in EnglishBased in Ireland with legal right to work full-timeComfortable working in a remote-first environmentDetail-oriented and good at documenting processes What We OfferFully remote work within IrelandMentorship and skill development toward mid-level and senior IT rolesOpportunity to work with modern IT tools and cloud-based environmentsSupportive, collaborative remote-first cultureCompetitive salary and benefits package