Job Purpose
To assist the Asset Care Services (ACS) department in providing a high level of technical support to Production Units on equipment PC hardware & software systems.
Key Responsibilities
Demonstrate understanding and compliance with quality and EH&S procedures.
Troubleshooting, repair and recovery of PC hardware & software systems.
Management of site Manufacturing Active Directory.
Configuration & administration of sites Remote Access Software (Dameware).
Carry out preventative maintenance to reduce downtime & ensure operational continuity.
Assist in installation, configuration & testing of OT hardware/software systems.
Implement and follow cybersecurity procedures for OT systems.
Collaborate with IT for issues relating to OT/IT network interfaces, cybersecurity etc.
Carry out up to date back up images using Acronis and implement network patch management for OT systems.
Identify and implement continuous improvement initiatives relating to OT systems.
Support installation of new OT systems and technologies.
Maintain accurate records on Maintenance systems (e.g.: BM RAM, Knowledgebase).
Minimise downtime on Equipment, through fast response, effective root cause analysis and good problem-solving techniques.
Prioritise high Impacting equipment downtime issues in Production Unit.
Issue Incident Reports on these issues as appropriate.
Ensure any follow-up activities associated with the issue are documented and closed out effectively.
Effective analysis and elimination of recurring equipment problems.
Generate / Edit Maintenance procedures / knowledge sharing documents to reflect work practice.
Assists with the assessment of equipment spares requirements.
Act as a mentor / trainer of other Maintenance Tech's.
Skills, Experience & Qualifications
HETAC Level 6 or equivalent Qualified in a relevant area.
Have 2+years experience working as a technician troubleshooting PC hardware, software and automated control systems.
Knowledge of industrial networks and cybersecurity best practices.
Working knowledge of Microsoft Active Directory essential.
Hands on experience with Acronis backup/imaging software essential.
Configuration & administration of Remote Access Software (Dameware) desirable.
Excellent analytical and problem solving skills with a proven track record.
Ability to work on own initiative with minimum supervision.
A proven history of controls systems debug & upgrade work
For more details about this role get in touch– Contact Gary Keane
Email –******
Call – ***********
#J-*****-Ljbffr