Job Title: Member Service Officer
Castlecomer Credit Union is seeking a dedicated and customer-focused individual to fill the role of Member Services Officer. This position plays a crucial part in ensuring that members receive exceptional service and support, promoting our products and services to all members.
Job Description:
* Working as part of a team to provide high-level member service at the counter, on the phone or responding to member emails.
* Ensuring members receive friendly, accurate, and timely assistance to promote our products and services.
* Assisting members with all aspects of credit union business including membership applications, account transactions, loan applications, nominations and insurance claims.
* Opening accounts for new members.
* Filing of credit agreements, withdrawal forms and other office documents.
* Preparation of reports as required.
Required Skills and Qualifications:
* Must have QFA Qualification.
* Must be familiar with social-media and its operation in the business community.
* Must have some banking or credit union experience.
* Experience in providing frontline services to customers.
* Experience in handling cash.
* Knowledge of banking or credit union IT systems.
* Good IT skills including word, excel and email.
* Excellent customer service skills and keen interest in serving customers.
* Proficiency in English.
* Excellent organisational, administrative and communication skills.
Benefits:
* Salary will be commensurate with qualifications & relevant experience.
* The position involves working a 37.5-hour week over five days from Tuesday to Saturday.
* Our Privacy Notice is available in the download section of our website.
Others:
* Shortlisting may apply, and assessment will be completed based on the information provided in the application.
* Castlecomer Credit Union is an Equal Opportunities Employer.
* Castlecomer Union is regulated by the Central Bank of Ireland.
* We are committed to creating a positive work environment where everyone feels valued and supported.