Overview
Customer Onboarding Manager, Enterprise | EMEA
You’ll be the face and voice of Deel for our clients, both internally and externally. In this dynamic role, you’ll be responsible for onboarding clients and setting them up for durable relationships with Deel to enable long-term success. You will serve as our client’s trusted advisor by providing strategic guidance during the onboarding phase on operational and product-related issues. Simultaneously, you will be an internal advocate for clients with Deel by championing new products and capabilities to facilitate the expansion of each client’s business with Deel. You will facilitate on-time onboarding through project management of all stakeholders involved.
Responsibilities
* Onboard customers seamlessly and partner with long term growth and success in mind.
* Provide tailored support, onboarding guidance and training to ensure customers are set up from day one.
* Plan with go-live dates in mind, proactively identify opportunities and pivot to achieve results.
* Identify and flag risks that will lead to delayed onboarding.
* Be the source of knowledge for the customer for the products they are looking to onboard. Build a relationship with the customer to set them up for success with Deel.
* Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders to improve onboarding and implementation.
* Become a trusted partner and a technical integration expert who understands their business needs, present now and in the future.
* Provide a high-quality day-to-day experience to customers.
* Coordinate with internal stakeholders to ensure timely response and completion of customer requests.
* Understand Deel’s product offerings inside and out to support accounts in their Deel journey.
* Lead each onboarding as a project, coordinating with all stakeholders so everyone stays informed.
Qualifications
* Minimum of 3+ years of relevant experience in an onboarding/integration manager role with complex onboarding journeys.
* Experience in managing a complex B2B SaaS product and quickly becoming a product expert.
* Creative problem-solving approach and willingness to tackle challenges with available tools.
* Excellent written and oral communication skills.
* Strong relationship-building, remaining calm under pressure and celebrating partners’ successes.
* Understanding of project management principles and ability to lead projects to completion.
* Self-starter with a growth mindset, comfortable in fast-paced environments with a high level of responsibility.
* Proven track record of achievement, ability to deliver measurable business impact, or demonstrate rapid responsibility growth.
* Strong analytical foundation with the ability to manipulate and synthesize data.
* Curious by nature and motivated to make an impact.
Total Rewards
Our workforce deserves fair and competitive pay with scalable benefits and perks reflecting our commitment to inclusivity and access for all.
Equal Opportunity
Deel is an equal-opportunity employer committed to cultivating a diverse and inclusive workplace. We welcome applications from qualified candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other legally protected characteristics. We provide accommodations on request during the recruitment process. If you require accommodations, please inform our Talent Acquisition Team at recruiting@deel.com.
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