Job Description
St Raphael's Garda Credit Union is a leading financial institution with over 41,500 members across Ireland. As a Member Service Representative, you will be part of a busy team that delivers exceptional member service and administrative activities.
Our ideal candidate will have excellent communication skills, strong interpersonal skills, and the ability to work in a fast-paced environment. They will be responsible for providing an efficient face-to-face, telephone, online, and email service to members while adhering to service level standards and compliance.
Responsibilities include:
* Delivering an excellent member experience by providing an efficient face-to-face, telephone, online, and email service to members.
* Providing members with product and service information on both a reactive and proactive basis.
* Supporting members to migrate to our digital channels to ensure they have the ability to self-serve if they so wish.
* Providing administrative support for the processing of SEPA payments.
* Updating member data in line with Anti Money Laundering policy and ensuring all interactions with members are accurately stored via the document management system.
* Proactively participating in continuous training and development to provide the highest levels of service in quality and focus to members at all times.
Requirements
To succeed in this role, you will need:
* Excellent verbal and written communication skills with strong interpersonal skills.
* Active listening skills to accurately respond to member queries.
* The ability to apply policies and procedures with confidence and be accountable for actions taken.
* Demonstrate strong analytical and numerical skills.
* Good proficiency across the Microsoft suite.
* Eager and willing to learn Strong priority, workload, and time management skills with good attention to detail.
* To be member-focused and aligned with the ethos and values of St Raphael's Garda Credit Union.
Benefits
As a valued member of our team, you can expect:, opportunities for career growth and development, competitive salary and benefits package, recognition and rewards for outstanding performance.