Location: Newbridge, Co. Kildare
Reports To: CSS Manager
Role Overview
We are seeking a highly motivated and technically skilled System Administrator to join our CSS Team. The successful candidate will be responsible for administering and supporting the POS system (IVEND), supporting our stores across multiple locations, and providing SAP support. This role requires a strong IT background, excellent troubleshooting skills, and the ability to work in a fast-paced retail environment while delivering high-quality support to store teams.
Key Responsibilities
Administer, maintain, and support the IVEND POS system
Provide day-to-day IT support to retail stores across multiple locations
Troubleshoot hardware, software, network, and POS-related issues
Support store teams with SAP transactional activities and day-to-day retail system usage
Coordinate with external vendors and third-party IT providers when required
Maintain IT documentation, procedures, and troubleshooting guides
Escalate critical issues appropriately and follow through to resolution
Provide training and guidance to store users on systems and processes when required
Carry out additional ad hoc IT and systems administration duties as required
Essential Skills
Strong IT troubleshooting and technical support skills
Experience supporting POS systems, preferably IVEND
Experience working with SAP
Knowledge of Windows operating systems and Microsoft Office 365
Experience with hardware support and system administration
Strong communication skillsAbility to work independently and manage multiple priorities
Preferred Qualifications
Degree or Diploma in Information Technology, Computer Science, or related field
Previous experience in a retail IT support environment
Experience supporting multi-site operations
Key Competencies
Problem-solving mindset
Strong attention to detail
Excellent organisational skills
Ability to work under pressure
Team player with a proactive attitude
Benefits
We’re fun and have a positive work environment
Provide staff discounts
Family run team spirit
Culture of developing and promoting from within the company
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