Join to apply for the Customer Success Manager role at Scorebuddy
1 month ago Be among the first 25 applicants
Join to apply for the Customer Success Manager role at Scorebuddy
Get AI-powered advice on this job and more exclusive features.
Scorebuddy is a leading Quality Management SaaS platform revolutionizing contact centre operations through AI-powered analytics. Named a leader in Contact Center Quality Assurance by G2, our platform seamlessly integrates quality management, coaching, and learning capabilities to drive operational excellence. We serve hundreds of global enterprises, helping them enhance agent performance, scale efficiently, and deliver exceptional customer experiences.
As we scale rapidly, we're seeking a Customer Success Manager to drive revenue growth through customer expansion while ensuring world-class customer experiences. This role combines strategic account management with proactive pipeline generation, making it ideal for customer success professionals ready to shape the future of a high-growth SaaS company.
What You’ll Do:
Strategic Account Management
* Manage and grow a portfolio of high-value enterprise accounts through strategic account planning and executive relationship building
* Drive customer health, adoption, and expansion through data-driven insights and regular business reviews
* Lead complex deployment projects, including API integrations and custom implementations
* Conduct on-site strategic planning sessions with key accounts across Ireland, UK, and Europe
* Proactively identify and qualify expansion opportunities within existing accounts
* Build and execute account growth strategies to achieve quarterly revenue targets
* Partner with sales on strategic upsell/cross-sell opportunities
* Create compelling business cases for product adoption and feature expansion
Customer Success Leadership
* Mentor team members and share best practices across the CS organization
* Drive the development and implementation of scalable CS processes
* Lead strategic initiatives to improve team efficiency and customer satisfaction
* Collaborate with product teams to influence roadmap based on customer insights
What are we looking for
Required
* 5+ years in customer success or strategic account management, preferably in SaaSProven track record of growing accounts and generating expansion revenue
* Proven track record of growing accounts and generating expansion revenue
* Experience managing enterprise software deployments and integration projects
* Strong analytical skills with the ability to translate data into actionable insights. Executive presence and excellent presentation skills
* Experience with CS platforms (e.g., Vitally, Salesforce) and support tools (Intercom, Jira)
Good to have
* Experience with GenAI/BI analytics platforms or Learning Management Systems
* Knowledge of CRM’s (Genesys, Five9, Zendesk etc.)
* Background in quality assurance or performance management
* Experience with API integrations and technical implementations (strong advantage)
* Experience working in a fast paced & rapidly growing environment
What We Offer
* Competitive Remuneration: Attractive salary and bonus structure based on experience
* Flexible Working: Hybrid working model with modern offices in Dublin city centre
* Generous Leave: 25 days of annual leave
* Health & Wellness: Subsidised gym membership and Webdoctor online GP service access
* Financial Benefits: TaxSaver tickets, Cycle to Work schemes and access to Irish Life PRSA with salary sacrifice option
* Family Support: Enhanced maternity, paternity and sick leave pay
* Incentives: Referral bonuses for successful hires
Work Location
Iconic Offices - The Masonry, 151 Thomas Street, Dublin 8
We support hybrid working, with about two days per week in the office.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
* Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Scorebuddy by 2x
Sign in to set job alerts for “Customer Success Manager” roles.
Dublin, County Dublin, Ireland 3 days ago
Dublin, County Dublin, Ireland 2 weeks ago
Dublin, County Dublin, Ireland 1 week ago
Customer Success Manager, Spanish speaking
Dublin, County Dublin, Ireland 2 weeks ago
Dublin, County Dublin, Ireland 2 weeks ago
Dublin, County Dublin, Ireland 2 weeks ago
Strategic Customer Success Manager, High Touch
Dublin, County Dublin, Ireland 3 days ago
Dublin, County Dublin, Ireland 2 weeks ago
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 4 days ago
Dublin, County Dublin, Ireland 2 weeks ago
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 4 days ago
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 5 days ago
Dublin, County Dublin, Ireland 5 days ago
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 2 days ago
Dublin, County Dublin, Ireland 3 days ago
Dublin, County Dublin, Ireland 6 days ago
Customer Success Manager (Spanish & Portuguese)
Dublin, County Dublin, Ireland 6 days ago
Dublin, County Dublin, Ireland 3 days ago
Customer Success Manager (Spanish & Portuguese)
Dublin, County Dublin, Ireland 3 days ago
Enterprise Customer Success Manager - Middle East and Africa (French Speaking)
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 5 days ago
Enterprise Customer Success Manager - FTC
Dublin, County Dublin, Ireland 3 days ago
Customer Success Manager (Portuguese speaking)
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 1 week ago
Entry-level Customer Success Manager at Dublin Tech Company (€30-45k base salary + Hybrid)
Dublin, County Dublin, Ireland €30,000.00-€45,000.00 6 hours ago
Senior Customer Success Manager, Global Payroll | EMEA
Dublin, County Dublin, Ireland 3 weeks ago
Dublin, County Dublin, Ireland 2 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr