* Provide complete product support on medical device equipment, this will include installation and commissioning, preventative maintenance, repair and customer training
* Work undertaken by engineers must comply with the relevant quality procedure relating to that service or activity.
* Liaise with customer support administration on a regular basis.
* Provide engineers reports and all relevant documentation to customer support administration for further processing and invoicing.
* Proactively manage customer relations with particular emphasis on communication with customers and ensuring customer satisfaction.
Role requirements.
* The ideal candidate will have a technical background - ideally qualified in an engineering related subject.
* Mechanical, Electrical or Biomedical graduates or experienced applicants will be considered.
* Field based experience in medical device service or electronic equipment is an advantage, but not essential.
* The suitable candidate will have excellent interpersonal skills, be flexible, willing to travel, customer focused, technically competent and commercially aware with strong trouble-shooting and analytical skills.
* Additionally, they will possess strong organisational skills, the ability to thrive under pressure along with a strong desire to succeed.
* A full clean driver’s license is a must.
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