Job Title:
Sales and Operations Manager
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Main Purpose of the Role:
To ensure the store operates efficiently and effectively, delivering key store targets through effective management of people and operations.
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The Ideal Candidate:
* Minimum 2 years' experience in a relevant retail management position.
* A deep understanding of how to achieve KPIs and targets.
* Strong knowledge and experience of reading and actioning reports.
* Good knowledge of Microsoft Office (Excel, Word).
* Excellent communication skills.
* Good delegation skills.
* Highly driven with a strong work ethic.
* Passion for grocery retail.
* Ability to thrive in a fast-paced working environment.
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Main Duties:
* Live Centra brand-values: Proud, Energetic, Imaginative, and Community-Based.
* Oversee and ensure the smooth running of the store.
* Set, monitor, and achieve sales targets with the team on gross profit margin, net margin, waste, and other KPIs as agreed with Store Owner.
* Implement planograms correctly and maintain the correct range in-store.
* Manage employee rostering, annual leave, and maintain accurate records.
* Engage with the Store Owner on a regular basis.
* Maintain the highest standard of merchandising and presentation throughout the store.
* Foster good communication between employees and management in a safe, respectful, and inclusive environment.
* Deal with customer queries efficiently, professionally, and consistently with store policy.
* Embrace new initiatives and adopt new ways of working.