The Plaza Group is one of Ireland’s leading independent motorway and primary route services groups.
The Plaza Group was formed by the managing directors of Supermac’s, Pat and Úna McDonagh, who have over 40 years of experience in the sector, offering world-class food and retail services. We are delighted to announce that we are opening a new Service Station at Ennis (M18), Co. Clare, later this autumn.
As usual, our core brands include the iconic Supermac’s, Papa John’s Pizza, and the delicious SuperSubs outlets, as well as Mac’s Diner Deli and our Barista.
The Plaza Group is committed to maintaining the traditional values that the Supermac’s name has become synonymous with. The company’s success is built on a unique menu, ideally suited to local tastes, using food and ingredients sourced locally wherever possible and enhanced by quality in every aspect of the preparation. We are the only quick-service restaurant to use fresh, never frozen 100% Irish beef and chicken.
*When applying, please let us know if you're looking for a full-time or part-time position, and confirm that you're over 18*
Objective: To delight customers by exceeding their expectations on every visit. The Deli Assistant provides ongoing support to the Management Team to ensure every customer receives the best quality, service, and cleanliness each time they visit the store. The Deli Assistant must interact with customers, staff, and management in a friendly and efficient manner to achieve this result. It is the responsibility of the Deli Assistant to carry out his/her duties in compliance with the training received and the standards set in the Employee Handbook. The purpose of the role is to serve all customer, regardless of what area they visit, in a friendly and welcoming fashion, going the extra mile to meet their needs in a clean and presentable environment. All roles require flexibility with regard to preparing, cooking, serving, cleaning, and ensuring a great visit for every customer every time.
Customer Care
* To serve customers in a friendly and efficient manner, providing an exceptional standard of customer care
* To communicate with the customers in an effective and welcoming manner
* To deal with customer complaints professionally and pleasantly, and refer to the store manager where appropriate
* Ensure products are served to customers in line with Food Hygiene Requirements
* Maintain knowledge of current deli sales and promotions
* Assist customers with queries regarding the deli products
Operational & Store Presentation
* Ensure the Deli area and equipment are maintained to the required level of Hygiene, ensuring cleaning is carried out as per the food hygiene policy
* To receive and check stock in line with company guidelines
* Ensure the product is stored in line with the food hygiene policy
* Ensure product is displayed in line with food hygiene policy and merchandising policy
* To rotate stock appropriately minimising waste
* To be vigilant at all times to prevent stock loss and waste
* To conduct stock takes as instructed by the assistant store manager/store manager
* Ensure food hygiene practices are complied with in line with HACCP regulations
* To take care of your health & safety and that of your colleagues and customers, and take action to reduce risks and hazards
Food Service
* Check temperatures in the deli area, ensuring they are compliant with HACCP regulations
* Maintain HACCP records in line with store policies
* Monitor Critical Control Points and ensure food is not open to contamination
* Comply with relevant controls around all food, including Fresh and Red Meats
General
* Any other duties that may be assigned to you by the assistant store manager/store manager
WORK ENVIRONMENT: Fast-paced, “non-stop” environment. The role can be physically demanding at times, depending on the volume of business and the number of staff available during busy periods. Teamwork is essential to ensure the procedure runs smoothly in all areas, and communication flows.
"Only candidates living in Ireland and allowed to work here will be considered."
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