Overview
Be you. At work.
Here at Locke, we create spaces where you can be you – and we don’t just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we’re building a community of the culturally curious. The forward-thinking. The ever-questioning.
We are recruiting for both Zanzibar Locke and Beckett Locke properties
Responsibilities
Service Delivery
* Take responsibility for understanding and meeting and exceeding your quality objectives and KPIs.
* Be an SME is your required area and look to help create a knowledge culture in F&B.
* Ensure that you are fully conversant with relevant company policies, SOP’s, processes and operations, products, brands, promotions and services.
* When needed, take escalations and support the team; be responsible for answering telephone, emails and resolving any issues in a professional manner, in keeping with each brand approach.
* Follow edyn policies and procedures to ensure that customer service processes run smoothly and the customer is satisfied.
* Log and manage complaints in line with the edyn complaints procedure; where possible provide solutions and alternatives within timeframes and follow up
Operational Excellence & Guest Experience
* Ensure seamless daily operations, balancing efficiency with high service standards.
* Lead and mentor F&B Head Host & Head Chef and drive a strong service culture maintaining brand reputation.
* Oversee guest satisfaction - seek feedback and implement satisfaction systems to continuously improve service delivery.
* Implement relevant cost control measures while maintaining a premium guest experience.
Team Work
* Understand and embody the edyn values
* Constructively challenge, question, seek to improve, evolve and be human
* Contribute to a strong community spirit
* Be objective, fair, ethical, and consistent
Financial F&B Accountability
* Full responsibility for the P&L for F&B, ensuring financial targets are met or exceeded. ·
* Drive cost efficiency across all departments while maintaining quality and service standards.
* Regularly review budgeting, forecasting, and financial reporting to identify risks and opportunities.
* Ensure compliance with all financial, legal, and regulatory requirements.
People Leadership & Performance Management
* Inspire, coach, and develop a high-performing team.
* Champion a culture of accountability, empowerment, and continuous improvement.
* Foster a culture of engagement, retention, and professional development
Experience & Qualifications
* A bachelor’s degree in Hospitality Management, Business Administration, or a related field is desirable
* Relevant experience in food and beverage management, with a minimum of 2 years in a similar role.
* Experience within the F&B industry is crucial, with a focus on taking on increasing levels of responsibility over time.
* An understanding of food and beverage menu items, including wine, spirits, and cocktails, is desired.
* Experience with financial management and budget controls is useful for managing costs and ensuring profitability.
* A track record of providing exceptional customer service and building positive guest experiences.
* Experience leading and managing teams, including training, development, and performance management
Skills
* The ability to motivate and supervise staff, delegate tasks, and make effective decisions. · Leading service and your team from the front.
* Excellent people management skills, with a proven track record of developing teams.
* Advanced knowledge of food and beverage systems and service delivery.
* Strong analytical, decision-making, and problem-solving abilities.
* Ability to drive operational efficiency while maintaining high guest satisfaction levels.
* Strong communication and negotiation skills.
* Proficiency in hospitality POS technology systems, inventory management, stock ordering and reporting software.
What you'll need
* Love for hosting communities and creating thoughtful spaces
* Ambition and the courage to evolve personally at pace
* Hospitality experience at a busy property
* Human-led leadership skills and experience managing a team
* Intuitive customer service
* Confidence in crisis-management
Values
* Courage to question, evolve and be human
* Curiosity to seek out innovation, change and creativity
* Confidence to challenge convention and look for better ways to do and be
* Accountability and the desire to empower those around you
* Freedom to be yourself at work, just as much as at play
* Acceptance that perfection doesn’t exist and no one has a monopoly on good ideas
* Recognition of humanity in yourself and others to learn fast, evolve and grow
In return we offer you a bonus scheme, holidays (including the option to buy more if you want them), wellbeing benefits (Cash Plan and an Employee Assistance Programme), free nights in our properties, excellent travel and development opportunities, awesome recognition schemes, pension (the tax efficient way), company sick pay and further benefits tailored to your individual needs.
When and Where?
We believe in working flexibly – this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information.
About edyn
Our vision is to create sanctuaries across European cities, which provide a sense of belonging to the free-thinking urbanite in all of us. Each of our brands – Locke, Cove and SACO– is firmly rooted in the local neighbourhood, offering vibrant experiences and connections which nourish and enliven the soul. To find out more about what it’s like to work at edyn, visit the following page: https://www.findingedyn.com/start-here-go-anywhere
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