This is a hybrid role, requiring the successful candidate to attend our Tralee office.
Role Description SMBC is seeking an Call Centre Representative to join an energetic Global team in our Tralee office.
The successful candidate will report to the Call Centre Lead in the Tralee office.
The overall role is to provide high-end quality customer service to our end-users located in North America and EMEA, assisting them their IT related issues and queries.The ideal candidate will be diligent, reliable, quick to learn and calm under pressure with a logical, methodical and accurate approach to troubleshooting issues and supporting the business.
Ability to take direction as part of a team and confident to apply themselves individually in line with team ethos.
Excellent observation skills, telephone skills and communication both verbal and written are vital.The individual will participate in the daily administrative details and will possess a process-oriented mind set.
This role requires effective communication skills and will liaise with all levels across the company.
The role involves working as part of a team in a Multinational Financial Services Company.
Current hours of support begin at 7am through until 10pm Monday – Friday, working 7.5 hours each day on a shift rotation basis which changes each week.
Occasional, planned, Saturday weekend work.
We are a global support team and are open for business as usual for other regions during our bank holiday dates.
General Duties and Responsibilities Providing internal end user support through various channels (Phone, Teams, Service Now) Taking IT related calls from end users Managing a Self-Service ticket queue Logging