Location: Dublin 2 (Hybrid)Salary: €40,000–€60,000 base + 5% annual bonus + equity + full Irish benefitsThe company is building a brand-new Customer Support team (Product Experts) in Dublin, and they're looking forGerman-fluent Customer Support Specialistswho thrive in fast-paced SaaS environments and care deeply about customer success.This is not entry-level support. You'll be supporting scaling EMEA businesses, handling complex product and technical queries, and acting as a trusted partner to company's customers.What You'll Be DoingBecome a product expert on the company's platform and its ecosystemProvide high-quality support via email and live chat to German-speaking customers across EMEATroubleshoot and resolve software and SaaS-related issues, including escalationsSupport customers with non-technical questions (marketing strategy, e-commerce setup, sales workflows)Diagnose problems using established processes and document solutions thoroughlyUse AI tools to streamline workflows and work more efficientlyWhat They're Looking For (Must-Haves)Fluent German and English – written and spoken1+ years' experience in a customer-facing SaaS or software support roleProven experience troubleshooting and resolving complex issues via email and live chatExcellent written communication: clear, empathetic, and structuredComfortable working in a fast-paced, KPI-driven support environmentCurious and proactive mindset, with hands-on interest in AI tools and workflowsFlexibility to work varied shifts (9–5 standard, with occasional 8–4 or 10–6)Nice to HaveExperience with APIs, integrations, HTML/CSS/JavaScript, or networking basics (DNS, IPs)Background in MarTech, e-commerce platforms, or email deliverabilityFamiliarity with Zendesk, G-Suite, or similar toolsWhy Join the company?Join a scaling global SaaS company building a new team in DublinWork with modern technology, AI-driven workflows, and complex customer challengesStrong compensation: €40–60k base + bonus + equityClear development path and opportunity to grow with the businessCollaborative, high-performance culture that values learning and ownership