Job Overview
As an IT Systems Administrator at DOCOsoft, you are the first line of support for our infrastructure, systems, and applications across all business areas. You will manage joiner, mover, and leaver processes, maintain service desk standards, and resolve issues for internal users, partners, and contractors. Your duties cover the entire Microsoft 365 stack and Azure, including endpoint management, collaboration tools, license tracking, directory services, and app provisioning.
You’ll handle Intune and Autopilot builds, troubleshoot connectivity and access issues, and uphold documentation and compliance. Unresolved or complex cases are escalated per company protocol, ensuring smooth operations across our cloud and on-premises environments.
Responsibilities
Serve as the initial point of contact for infrastructure, systems, and application support across all business areas, providing L1 triage and resolution for user issues involving endpoints, collaboration tools, SaaS apps, and on-premises services; escalated unresolved or complex cases according to company SOPs.
Manage the joiner, mover, and leaver processes by delivering Day 1 readiness for new employees, maintaining accurate records for staff transitions, ensuring timely deprovisioning, and upholding strict license management and hygiene.
Manage and monitor backup systems such as Veeam and Azure Backups, ensuring regular backup schedules are maintained and performing restoration tasks as needed to support business continuity.
Build and maintain endpoints using Microsoft Intune and Autopilot, ensuring that all devices are patched, compliant, and accurately tracked in the asset register.
Maintain high service desk standards by creating well‑categorized tickets, leveraging the knowledge base, and actively contributing to SOP and KB documentation.
Assist with procurement and RMA processes for peripherals and accessories, coordinating effectively with vendors and internal stakeholders.
Administer basic Azure and directory services, including group access, app assignment, portal checks, reporting, and triaging identity and access tickets.
Troubleshoot connectivity issues such as Wi‑Fi and VPN problems, verify DNS and DHCP settings, diagnose network issues, escalade cases as needed, and assist with firewall and access requests.
Handle routine operational tasks such as directory services, printer management, file share administration, remote access setup, and standard application provisioning, while ensuring documentation and compliance are maintained.
Key Attributes
3+ years’ experience in a IT Systems / Support Administration role.
A degree in Information Technology, Computer Science, or related field.
Experience working in Azure environment (AZ900 Certification is favourable).
Experience in automation, developing and implementing comprehensive workflows, particularly with tools such as PowerShell, Power automate, Microsoft Endpoint Manager, and Intune, is highly valued.
Strong end‑user expertise across various platforms and technologies like Remote Access and Cloud‑based productivity applications such as O365 and OneDrive.
Highly motivated, with a self‑starting problem‑solving mindset.
A strong interest in the latest technology and keeping up to date with new systems, process and services which can bring benefits to the team and company.
Excellent communication and interpersonal skills, with a proven ability to engage effectively with both highly technical teams and less technical stakeholders.
Adept at bridging the gap between IT specialists and end‑users by tailoring explanations to suit the audience, ensuring that complex technical concepts are consistently translated into clear, actionable information.
Who we are
DOCOsoft is a leading software and services provider to Lloyd’s of London and the broader London insurance market. Since our foundation, we have grown to become one of the leading insurance software specialists in the London Insurance Market. We are a growing team of over 95 colleagues based in Dublin, London, Tokyo, Portugal, Spain, India and Poland.
Benefits
25 days Annual Leave
Private pension
Bonus scheme
Private health
Life assurance
Equal Opportunity Employer
DOCOsoft is committed to building an inclusive and diverse team that represents a variety of backgrounds, experiences and perspectives. We welcome applications from all suitably qualified candidates, and do not discriminate on the grounds of race, religion, gender, marital or family status, age, disability, sexual orientation, membership of the travelling community or any other basis as protected by applicable law. Should you require reasonable accommodations during any stage of the recruitment process, please let us know.
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