Intercom is hiring a Senior Product Designer to push the boundaries of product craft.
We are one of the most design-driven and AI first technology companies.
Fin, our AI Agent is the best performing, most widely adopted, and highest grossing AI service agent on the market.
We are shaping the future of how businesses communicate with their customers through AI and humans.
Our product is used by millions, and our design team plays a critical role in making it world-class.
Why you should join Intercom today
AI is transforming everything—fast.
We're at the forefront, shaping the AI Agent category and redefining customer service with Fin.
Soon, Fin will handle the vast majority of customer interactions, setting a new standard for support.
This shift isn't just changing what we build—it's changing how we work.
Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies.
At Intercom, design is in our DNA.
With 60+ designers across R&D and Brand—and two co-founders from design—you'll never have to fight for your place at the table.
Here, designers lead from the start, shaping products that millions of people interact with daily.
If you want to work on cutting-edge AI experiences that push the boundaries of product design, there's no better place to be.
Why this role exists
In a world where it's easier and easier to get software off the ground and to 75% built, it's the last 25% that really matters.
We need deep craft specialists—people who will raise the quality bar, bring a spark of creativity, drive best-in-class interaction and visual design, and push execution excellence across our most strategic product areas.
This is not a strategy-only or people-management role.
We need a maker, a doer, a leader in craft.
If you have a deep passion for interaction design, product thinking, and pixel-perfect execution—and the leadership and autonomy to drive impact without waiting for direction—this is the role for you.
Must Have Experience
We're looking for
a world-class IC designer
who:
Has shipped
complex, high-quality
software products.
Designs
for multiple surfaces
—desktop, mobile, chat interfaces, AI first and emerging experiences.
Balances
speed and detail
—knows when to
move fast
and when to
obsess over the last 1%
.
Thinks
end-to-end
—from big-picture
systems thinking
to the smallest interaction detail.
Understands engineering
and can build prototypes to communicate ideas (Framer, Loveable, Windsurf, Vercel, Figma, code etc...).
Has taste.
You know what great design looks and feels like, and you push to get there.
Can
tell a compelling story
—articulating your decisions with clarity and conviction.
Operates with
agency, ownership, and autonomy
—doesn't wait to be told what to do.
Who This Role Is Not For
This role is
not
for you if:
You prefer
strategy, research or system design
over execution—this is a
craft-heavy role
.
You need
a lot of direction or structured processes
—you should thrive in open-endedness and ambiguity.
You
don't obsess over details
—we're looking for someone who sweats the pixels.
You primarily work on
marketing sites
—this role is about designing deep,
functional
software experiences.
Day-to-Day Responsibilities
What you'll be doing:
Owning
end-to-end design for
high-impact product areas
from concept to execution.
Defining
new interaction patterns and design paradigms
for Fin, our automation, and AI-powered tools.
Sketching, prototyping, and testing
ideas at different fidelities to validate decisions.
Working closely with
engineers and PMs
to define problems, move quickly, and deliver high-quality solutions.
Maintaining
high standards of craft
while balancing speed and execution.
Contributing to
design culture
—mentoring others, pushing for greatness in a team, refining processes, and sharing knowledge inside and outside Intercom.
What Success Looks Like
You'll know you're successful if:
You've raised the design bar.
Your work is referenced as an example of
exceptional craft and taste.
You've shipped product with major business impact.
The areas you own are
visibly better because of you.
You operate autonomously.
You don't need direction—you
see what needs to be done and do it.
Engineers love working with you.
Your designs are
considered, clear, and easy to implement.
Your peers trust your judgment.
When you push for quality, people listen.
Interview Process
We understand that interviewing for a new role is both time and energy consuming—we aim to be thorough, speedy and transparent in our approach.
You should expect for the entire process to be no more than 4 weeks from start to finish.
You'll meet with various members of our team and have the opportunity to fully validate that Intercom and the role is the right fit for you.
Ready to build something great?
If you're driven to push the boundaries of product design and have the craft, autonomy, and taste to make a real impact, we want to hear from you.
We are a well treated bunch, with awesome benefits!
If there's something important to you that's not on this list, talk to us!
Intercom has a hybrid working policy.
We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home.
We expect employees to be in the office at least three days per week.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity.
Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
#J-*****-Ljbffr