Lead Retail Operations Specialist
This senior leadership role focuses on spearheading the retail operations in the West Region, ensuring seamless alignment with organisational objectives. The ideal candidate will have a proven track record of driving operational excellence and fostering high-performing teams.
Key Responsibilities:
* Oversee the strategic direction of charity shop operations in the region
* Develop and implement effective management strategies for shop managers and OFC managers
* Promote a culture of exceptional service quality and collaboration among team members
* Drive business growth through sustainability initiatives, income generation, people development, and stakeholder engagement
The successful candidate will collaborate closely with internal stakeholders, including Regional Councils, Shop Chairs, local Conferences, and the National Management Council (NMC), to ensure ongoing success, growth, and strategic direction of SVP retail operations.