Overview We are currently recruiting for an experienced Reservations Manager.
Reporting to the General Manager and senior management team, you will lead and support the team to manage all reservations for rooms, events and food & beverage etc.
You will need to take a hands on approach, guide, train and develop the team to maximize revenue.
Responsibilities: Preparation, implementation and training of SOPs and Standards.
Ensuring arrival & departure procedures are followed to ensure a positive guest experience.
Ensure that reservations calls are dealt with in an efficient manner, delivering a high level of guest care.
Attend meetings such as Morning stand up and weekly Head of Department meeting.
Oversee all back office team and operations Promote the Hotel, its outlets and local activities.
Ensure filing & administration in the department is in order.
Recruitment & training of new team members.
Requirements: Previous experience as Reservations Manager/ Working knowledge of Hotel Office Systems Excellent written and spoken levels of English.
Excellent interpersonal, organizational and communication skills.
BURAMB22 INDCAT1 Skills: reservationsfront officehotelsmeeting & eventsmanagement Skills: micros opera excel Benefits: See Description