Hi I'm Theo, founder of — Ireland's leading luxury Christmas tree delivery, installation, and removal service. We're the highest‑reviewed service in the country, with 500+ reviews and a 5‑star rating on Google. We offer a high‑end, detail‑driven experience to homes and businesses across Dublin, Meath, Kildare, Wicklow, and surrounding areas.I run the business from my home, which is also our headquarters and depot. I'm looking for a friendly, capable person to support me day‑to‑day through our busy season while I focus on expanding into new opportunities. You'll be working right here with me — it's personal, hands‑on, flexible, and not at all corporate. Some tasks (especially inbox work) can be repetitive, and that's okay: fast, caring customer service is our top priority. My priority is to hire an individual that will be in a position to return each season to work with me, this is vital.Website: CONTRACT, PAY & SCHEDULEContract: Seasonal (contract role), Nov 1 – Dec 20Pay: €22 per hourHours and pattern:Nov 1 – Nov 14: 5 days per week, approximately 3–5 hours per dayNov 15 – Dec 20: 5 days per week, approximately 5–8 hours per dayHours can flex based on workload and personal needs — especially if you have school runs or need to get children home in the afternoons/evenings. We'll plan together week by week.Location: On-site at my home/stable-yard HQ and depot (office, packaging room, and small workshop)Workspace setup: We do have a small dedicated office space, but we often find it's nicer to work in the house — it's warmer, brighter, and better for collaboration. Please be comfortable working in the open‑plan office/kitchen as our main workspace.Hybrid flexibility (not guaranteed): After onboarding, we're open to considering a partial work‑from‑home arrangement based on performance, reliability, and business needs. If agreed, this would typically mean starting on‑site and potentially handling some inbox/live‑chat work remotely later in the day.WHAT YOU'LL DO1. Customer support (primary)Manage emails, live chat, and phone calls warmly and professionallyService standard: respond within 1 hour during working hours — customer care is our highest priorityFor context: last year we logged 100 hours of emails, 14 hours of live chat, and ~26 hours of phone callsRespond thoughtfully to Google reviews in our brand voicePostage and packagingPick, pack, label, and dispatch items accurately and on timeHelp with stock checks, receiving deliveries, and keeping areas tidy2. Marketing supportDraft and schedule simple social media posts (IG/FB/TikTok); reply to comments/DMsCapture quick behind‑the‑scenes content; a good eye for framing and clear captions is keyPrepare simple blog posts from prompts/briefs; proof and publish with guidanceInvoicing for corporate clientsCreate and send simple, accurate invoices (we'll show you our template and process)Track invoice status and follow up politely when needed3. Workshop help (as needed; training provided)Assist with making wreaths and garlandsHelp mark Christmas trees outdoors when required4. Pitch‑in flexibilityThis is a flexible, all‑hands role: at busy moments we all chip in where needed. You may occasionally be asked to help outside your typical responsibilities (including stepping outdoors, assisting drivers/teams, or covering a different station) to keep things moving safely and smoothly.MINIMUM REQUIREMENTS1. Office-based work:3+ years' office/admin or customer support experience at a senior levelExceptional written English: near‑perfect grammar and spelling, clear tone, and attention to detailVery fast and accurate typing (e.g., 50–60+ wpm preferred)Confident with email, phones, and live chat; comfortable in Gmail/Outlook and Google Sheets/ExcelAble to draft simple, professional invoices and maintain basic records2. Social media:No formal corporate experience required — we're looking for a strong personal sense of visuals and wordingPlease share links to your own social profiles or examples that show a good eye for images and clear, friendly captions/messages3. General:Comfortable switching between office work and practical tasks (packaging/workshop)Right to work in Ireland and ability to work on-site at my home/stable-yard HQ and depotReliable, organised, detail-focused; able to lift/move boxes safelyEssential: able and committed to return for future festive seasons — continuity matters to usAdvantageous: familiarity with Irish customers and place names (not required)BONUS POINTS (NICE-TO-HAVE, NOT REQUIRED)Floristry or craft experience (wreaths/garlands)Basic Canva/video editing; blog/CMS familiarity (e.g., WordPress)Retail, fulfilment, events, or seasonal operations experienceFull, clean driving licenceGROWTH, PERKS, AND POSSIBILITIESStaff discounts on items we stockReturning‑season continuity:Responsibilities can expand in your second season and beyondReturning team members receive a signing bonus in year 2, which increases each year for three yearsPotential year‑round opportunity: We are growing into a year‑round business and planning a second venture, so this role has genuine potential to develop into broader, ongoing responsibilities for the right personFriendly, flexible environment with direct access to the founderFLEXIBILITY, BREAKS, HYBRID, AND HOME SETTINGThis is my home as well as our depot — it's a relaxed, practical environment, not a corporate officePets are welcome in our fully enclosed yard (well‑behaved and supervised)School runs are absolutely fine — if you need to step out to collect/drop off, we'll plan around itLonger lunch breaks (up to around two hours) are okay when needed for school runsImportant: lunch breaks are unpaid; all other working time is paid at €22/hour under the seasonal contractPotential hybrid arrangement may be considered after trust is established, subject to performance and business needs; if approved, we'll agree response windows (aiming for the 1‑hour standard), secure tools, and confidentiality practicesIf you occasionally need to bring children back after school, that's okay provided they're well‑behaved, quiet, supervised, and not disruptive to work or safetyOUR HIRING PROCESSApply via IndeedTwo references will be requiredShort screening call with me for selected applicantsLikely a group interview with three simple tests on the day to gauge core skills:1) Email response exercise (clarity, tone, grammar, speed)2) Typing speed test (words per minute and accuracy)3) Social media task (draft a short caption with a provided image/prompt)If this sounds like your kind of seasonal adventure, I'd love to hear from you. — Theo, Founder, Job Type: Part-timePay: €22.00 per hourExpected hours: 3 – 8 per weekBenefits:Employee discountFlexitimeOn-site parkingStore discountWork from homeApplication question(s):Comfortable working from a casual home based environment if role does not become partially hybrid?Happy to participate in a group in person interview with three minor skill tests on the day?Experience:Adminstration: 3 years (required)Language:Fluent in English (required)Work Location: Hybrid remote in Celbridge, CO. Kildare