Overview
Join to apply for the Support Engineer (EMEA) role at n8n.
n8n is a workflow automation platform that combines AI capabilities with business process automation. We give technical teams the flexibility of code with the speed of no-code, backed by a passionate community of builders. With 500+ integrations and fair-code principles, we're revolutionizing how businesses connect their systems and processes. We’re building a Tier 2 Support team to provide deep technical expertise on escalations and deliver specialized troubleshooting for Enterprise Standard customers. In this role, you’ll bridge Product Support and Engineering—ensuring complex issues are resolved quickly and reliably. By investigating technical challenges, creating playbooks, and improving documentation and tooling, you’ll close the gap between scale and high-touch support while raising the bar for customer experience.
Responsibilities
* Escalation Management
Handle escalations from Product Support, providing advanced technical assistance; investigate, reproduce, and resolve complex technical issues across n8n’s ecosystem; partner with Enterprise Support when handling issues impacting higher-value accounts
* Technical Troubleshooting & Collaboration
Support Enterprise Standard customers by balancing procedural troubleshooting with customized solutions; collaborate with Engineering and Product teams to report, triage, and resolve product issues; suggest workflow and tooling improvements to increase resolution efficiency
* Knowledge & Enablement
Document troubleshooting steps and build internal playbooks for recurring escalations; improve knowledge bases and enable Tier 1 Support with better documentation; serve as a technical mentor to Product Support Engineers where needed
Requirements
Must-have
* Technical Support Expertise: 3+ years in technical support, solutions engineering, or similar roles
* n8n Experience: Hands-on experience building and debugging n8n workflows in production environments
* APIs & Integrations: Comfortable debugging APIs, webhooks, authentication, and data flows
* Cloud & Infrastructure: Familiar with AWS, GCP, or Azure and basic Linux fundamentals for troubleshooting
* Containerization: Ability to work with Docker or Kubernetes to deploy and debug automation environments
* Networking & Databases: Understanding of DNS, SSL/TLS, HTTP/HTTPS and PostgreSQL troubleshooting
* Communication: Clear explanation of technical issues and effective documentation of troubleshooting steps
Nice-to-have
* Workflow Automation: Experience with platforms like Zapier, Make, or Airflow
* Observability: Familiarity with Grafana, Prometheus, Datadog, OpenTelemetry, or Sentry
* Authentication Protocols: Knowledge of OAuth2, OIDC, SAML, or JWT flows
* Knowledge Sharing: Contributions to playbooks, internal tooling, or support documentation
* On-call Readiness: Comfort with structured escalation workflows and incident management processes
Why join us?
At n8n, you’ll shape how we scale technical support, improve customer experience, and empower teams to resolve complex issues independently. You’ll build and grow a high-impact Tier 2 function with visibility across Support, Product, and Engineering, and set the foundations for how we support thousands of users worldwide. This is a fast-growing, remote-first startup backed by world-class investors, where autonomy, experimentation, and collaboration are part of everyday work. There is clear career progression into Senior Support Manager or other leadership paths.
Location & Language
Location: Remote across Europe; company language is English. Visa sponsorship is available to Germany; for any other country, you need to have existing right to work.
Benefits
* Competitive compensation – fair and attractive pay
* Ownership – equity in n8n
* Work/life balance – vacation and holidays vary by region
* Health & wellness – benefits vary by country; US plans include medical, dental, and vision
* Future planning – pension contributions (Europe) or 401(k) in the US
* Financial security – disability, life, and additional coverage options
* Career growth – annual allowance to spend on courses, books, events, or coaching
* Remote-first – team spreads across Europe with occasional off-sites
* Giving back – monthly stipend to support open source projects
* Transparency – visibility into company priorities and performance
* Culture – collaborative, ambitious environment with high employee engagement
Equal Opportunity
n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. We can sponsor visas to Germany; for any other country, you need to have existing right to work. Our company language is English. Diversity, Inclusion and Belonging initiatives are described here: https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35
Location disclaimer: If you see multiple job postings for the same role, it is most likely remote posting across locations. Please apply to the location you expect to work from.
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