Job Overview:
We seek a skilled IT Infrastructure Specialist to support our company's IT requirements at our Longford site. The successful candidate will play a crucial role in ensuring the smooth operation of our IT systems and infrastructure within a 24-hour facility.
This position involves providing technical support, maintaining hardware and software, and assisting with IT projects as needed.
Main Responsibilities:
* User Support: Provide technical assistance and support to end-users, troubleshooting hardware, network, and software issues.
* Manage the service desk, oversee ticketing systems, ensure timely resolution, and maintain high levels of customer satisfaction (familiarity with ITIL practices is beneficial).
* Assist with onboarding and training of new employees on IT systems and processes.
Hardware & Software Management:
* Monitor and maintain computer hardware, networks, printers, scanners, and other IT equipment.
* Conduct regular hardware upgrades and replacements as necessary.
* Install, configure, and update software applications, ensuring proper licensing and compliance.
Network Management:
* Assist in managing and troubleshooting local area networks (LAN) and wireless networks.
* Configure and troubleshoot issues with TCP/IP, DNS, and DHCP.
* Collaborate with the IT team to maintain network security and data integrity.
Security & Data Backup:
* Implement and enforce IT security policies and procedures to safeguard sensitive data.
* Manage Microsoft Server environments, including server roles, configurations, Active Directory, DNS, DHCP, and Group Policy.
* Administer Hyper-V environments, including configuration, maintenance, and troubleshooting.
Documentation & Asset Management:
* Maintain accurate records of IT equipment, software licenses, and configurations.
* Document IT-related procedures and end-user guides.
* Coordinate with vendors and service providers for procurement and maintenance.
Collaboration & Projects:
* Work with cross-functional teams on IT-related projects and initiatives.
* Assist in the implementation of new IT systems and emerging technologies.
Key Competencies & Qualifications:
* Excellent communication, interpersonal, and presentation skills.
* Strong attention to detail with effective problem-solving abilities.
* Well-organized with strong time management; ability to multitask under pressure.
* IT-related qualification and/or minimum of 3 years' experience in an IT administration role.