What is the Role
We are currently hiring for a Sales & Service Advisor to be based in 66 South Mall, Cork.
Our vision in Branch Banking is to be the best bank in every community.
We want to be customer focussed and dynamic, driven by empowered people and an agile mind-set and approach, with teams executing brilliantly every day, consistently out-performing the market and generating value for AIB.
The Service & Sales Advisor plays a key role in our team to ensure AIB can deliver exceptional service to their customers each day.
The position is customer facing and a full time, office-based role.
Key accountabilities
Be responsible for driving an excellent customer experience and achieving agreed service standards, working with customers to provide suitable banking options
Have an innovative approach to your role, always seeking ways to make improvements or suggestions to create better solutions.
You will need to show us that you can work effectively as part of a team.
Take responsibility for your work and follow through on commitments.
What you Will Bring
Evidence of excellent customer relationship skills, ability to engage with customers and represent AIB with expertise.
Is passionate about delivering the best possible experience to our customers.
Works co-operatively with others across the organisation to achieve shared objectives.
Fulfils customer requests, resolves problems, and responds to customers' questions through multiple channels.
Willingness to achieve an APA/QFA qualification as part of this role if not already held.
Why Work for AIB
We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.
Some of our benefits include:
Variable Pay
Employee Assistance Programme
Family leave options
Please click
here
for further information about AIB's PACT – Our Commitment to You.
Key Capabilities
Customer First: Building strong customer relationships and delivering customer centric solutions.
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
Ensures Accountability: Holding self and others accountable to meet commitments.
Customer Service Excellence: Fulfils customer requests, resolves problems, and responds to customers' questions through multiple channels.
Self Aware: Reflects on activities and impact on others.
Admits mistakes and gains insight from experiences.
Knows strengths, weaknesses, opportunities, and limits.
If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Emma, at ****** for a conversation.
AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity.
We are committed to providing reasonable accommodations for applicants and employees.
Should you have a reasonable accommodation request please email the Talent Acquisition team at ******.
Disclaimer
Unsolicited CV's sent to AIB by Recruitment Agencies will not be accepted for this position.
AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.
This role is part of the Fitness & Probity Regime and Individual Accountability Framework, which set out the specific requirements applicable.
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