Principal PM Business Ops, AWS Global Data CentersJob ID: 3167623 | Amazon Data Services Ireland Limited - A65We're a company of pioneers. It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. For today's pioneers, that's exactly why there's no place on Earth they'd rather build than Amazon.The Global Data Center Operations (GDCO) organization is the foundation of AWS infrastructure, powering the cloud services that millions of customers rely on every day. Our People Experience and Technology (PXT) team partners with GDCO leadership to build exceptional organizations, develop talent, and drive strategic people initiatives that enable our business to scale globally.We are seeking a Principal Program Manager, Business Operations to serve as a strategic partner to GDCO leadership, driving critical people initiatives and operational excellence across our global data center network. This is a fixed-term 12-month contract position that will play a pivotal role in shaping the future of our organization during a period of significant growth and transformation.As Principal Program Manager, you will serve as the primary liaison between GDCO business leaders and PXT stakeholders, orchestrating complex people programs and strategic initiatives across our geographically dispersed organization spanning AMER, EURI, and APMEA regions. You will own the rhythm of business for people-related mechanisms and drive data-informed decision making to strengthen our organization and enhance the employee experience.In this role, you will demonstrate many of the Amazon Leadership Principles, including Ownership, Dive Deep, Earn Trust, Think Big, Deliver Results, Learn and Be Curious, Have Backbone; Disagree and Commit, and Invent and Simplify. You will integrate the Human Resources Mission to "build a workplace for Amazonians to invent on behalf of customers" by driving people initiatives that enable GDCO to attract, develop, and retain world-class talent while scaling to meet the demands of our rapidly growing business.Key job responsibilitiesStrategic Partnership & Stakeholder ManagementOwn, manage, and drive the relationship and deliverables with GDCO business and PXT stakeholders around people initiatives and strategic projectsServe as a trusted advisor to senior leadership on organizational health, talent strategy, and people-related business decisionsBuild and maintain strong partnerships across global and regional teams to ensure alignment and execution excellenceRhythm of Business LeadershipLead and facilitate critical HRD rhythm of business mechanisms including 2x2s, People MBR (Monthly Business Reviews), Goal Reviews, and Team SummitsDesign and optimize meeting cadences to drive accountability, transparency, and strategic decision-makingEnsure consistent communication and alignment across all organizational levelsTalent Management & Organizational DevelopmentOwn talent inspection rhythms, including Q1/Q3 talent reviews globally, ensuring robust succession planning and development strategiesDrive initiatives to strengthen organizational effectiveness, including job family reviews, span of control optimization, and organizational design improvementsPartner with leadership to identify high-potential talent and create development pathwaysData-Driven Insights & ReportingDive deep into reporting and inspection leveraging employee sentiment data, organizational health metrics, and other relevant PXT reports and anecdotal dataDrive prioritization of people initiatives by working backwards from defined outcomes and business objectivesCreate compelling narratives from data to influence leadership decisions and resource allocationStrategic Project DeliveryWork across global and regional teams to initiate and drive delivery of key strategic projects as they evolveLead global change management initiativesEnsure change initiatives are executed with empathy, transparency, and minimal disruption to business operationsGlobal Standardization & HarmonizationServe as a conduit role standardizing processes and programs across regionally dispersed organizations (EURI, APMEA, AMER)Drive consistency in people practices while respecting regional nuances, such as On Call Pay structures, benefits programs, and compliance requirementsIdentify opportunities to scale best practices and eliminate redundancies across regionsProgram Innovation & Continuous ImprovementIdentify gaps in current people programs and develop scalable solutions to address organizational needsResearch and recommend new tools, methodologies, and approaches to enhance program effectivenessBuild out program milestones and supporting documentation to set internal and external stakeholders up for successBasic QualificationsExperience as an HR specialist, HR generalist (e.g., HR Business Partner or HR Partner), HR manager, or in HR program rolesExperience leading cross-functional projects and managing large, complicated programsExperience in analyzing data to drive decisionsExperience communicating and presenting to senior leadershipBachelor’s degree or equivalent in Human Resources Management, Business Administration, or a related fieldExperience delivering against a large organization's long-term strategy and goalsPreferred QualificationsMaster’s degree or above in Human Resources Management, Business Administration or a related fieldExperience in talent management, organizational network analysis, and organizational design and developmentExperience working in a matrixed environment, influencing strategy, and achieving goals by working across the organizationExperience analyzing HR metrics and using data insights to drive business decisionsExperience leading and transforming highly effective organizationsExperience building scalable programs and repeatable scalable processes, levering various tools and methods to create scale and efficiencyExperience in technology or infrastructure operations environmentsDemonstrated ability to work strategically while diving deep to ensure high-quality executionAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Posted: September 26, 2025 (Updated 3 months ago)Posted: July 23, 2025 (Updated 6 months ago)Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.
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