Your new companyOur client is a highly respected, award-winning organisation with a global footprint and a strong local presence in Northern Ireland. With a reputation for excellence and innovation, they are committed to delivering outstanding service and investing in the growth and development of their people. Their Head Office, based in the Magherafelt area, is home to a dynamic and expanding IT department that supports the full spectrum of infrastructure and systems operations across the business. After a number of recent acquisitions across the UK, they need to expand their support team. Your RoleThis is an excellent opportunity for an experienced IT Support Engineer to join a busy and forward-thinking IT team. You'll play a key role in the day-to-day support and smooth running of the company's IT infrastructure, while also contributing to a range of exciting upgrade and transformation projects.Your responsibilities will include:Providing technical support for all PC hardware, software, and associated peripheralsLogging and documenting support calls to aid in future issue resolutionInstalling, configuring, and maintaining operating systems to agreed standardsPerforming upgrades, new installations, and routine maintenance on infrastructureTroubleshooting system, server, and network issues, and resolving hardware/software faults What You Need to SucceedTo thrive in this role, you'll bring:A third-level qualification and proven experience in a similar IT support environmentStrong knowledge of Office 365 desktop applications (Word, Excel, Outlook, etc.)Experience with Office 365 administration, including Exchange, OneDrive, Teams, and SharePointFamiliarity with Windows Server, Active Directory, Group Policy, and VMwareExcellent communication skills, both written and verbalA full UK driving licence and ideally access to your own vehicle (due to site location)What You Will Get in ReturnA competitive base salary and comprehensive benefits packageOngoing training and professional development opportunitiesSupport for certifications and qualifications to advance your careerExposure to a wide range of technologies and infrastructure projectsPerformance related payA collaborative and supportive team environment within a globally recognised organisationIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk