Job Description
A fantastic opportunity to join our team as a Night Porter at a luxurious hotel. We are seeking a skilled and experienced individual to ensure the smooth operation of our front desk and provide exceptional customer service to our guests.
About Our Hotel:
The Mount Wolseley Hotel is a 4-star resort located in the tranquil countryside of County Carlow, just one hour from Dublin City. The hotel features an 18-Hole Championship Golf Course, a Sanctuary Spa, Leisure Club Facilities including a 20m Indoor Pool, and luxury hotel accommodation with ultra-modern amenities and impeccable service.
Your Responsibilities:
* Under the guidance of the Departmental Supervisor/Manager, ensure the day-to-day operations of the front desk are carried out in line with department and hotel standards.
* Provide 100% quality service to guests at all times, ensuring their needs are met promptly and efficiently.
* Carry out duties in accordance with statutory, health and safety requirements and to the standards laid down in the standard of performance manuals.
* Handle guest queries and requests in a timely and professional manner.
* Take and record all wakeup calls, ensuring they are performed in a timely manner following proper procedures.
* Maintain confidentiality and handle sensitive information with discretion.
Required Skills and Qualifications
We are looking for a candidate with excellent communication skills, a passion for delivering exceptional customer service, and a strong attention to detail. You should be able to work under pressure while maintaining a high level of professionalism and courtesy.
Key Requirements:
* Ability to provide warm, friendly, and efficient service.
* Passionate about operations and working on the floor.
* Standards driven and detail-orientated.
* Excellent communication skills.
* Maintain exceptional levels of customer service and evaluate customer service levels with a focus on continuous improvement.
* Attention to detail.
* Ability to work under pressure whilst delivering excellent service.
* Confident working on your own initiative and also part of a successful team.
Benefits
We offer a range of benefits to support your career growth and well-being, including:
* A very competitive hourly wage.
* PRSA pension scheme.
* Career progression opportunities across the Windward group.
* Employee Assistance Programme.
* Digital Wellness Programme.
* Complimentary, high-quality meals on duty, including breakfast, lunch, and dinner.
* Discounted room and dining rates in Windward properties for you and your friends and family.
* Refer-a-friend scheme.
* Training and development opportunities dedicated to your development.
* Employee awards and staff recognition scheme, including employee of the month, long-service awards, team recognition days, and random treat days.
About Us
At Mount Wolseley Hotel, we pride ourselves on delivering exceptional guest experiences while ensuring each property achieves its full potential. Recognized for our dedication to innovation and operational success, we are committed to investing in our people and providing them with opportunities to grow and excel within a thriving sector.