Technical Solutions Engineer, Databases, Google Cloud
Warsaw, Poland; Dublin, Ireland
This role requires you to work in a shift pattern or non‑standard work hours as required. This may include weekend work. By applying to this position you will have an opportunity to share your preferred working location from the following: Warsaw, Poland; Dublin, Ireland.
Qualifications
Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
5 years of experience in troubleshooting and advocating for customer needs, and triaging technical issues.
4 years of experience with two or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.
Preferred qualifications
Experience in administering and querying data in distributed, column or analytic oriented databases or distributed data processing frameworks.
Experience with web or mobile app development, and troubleshooting database issues, schema design, and SQL query profiling.
Experience with Linux/Unix or other operating systems.
Knowledge of networking fundamentals and system/network administrator level skills.
Understanding of SQL/NoSQL database administration, Google App Engine, open source software communities, Cloud networking solutions, or distributed computing technology.
About the job
The Google Cloud Platform team helps customers transform and build what's next for their business—with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers—developers, small and large businesses, educational institutions and government agencies—see the benefits of our technology come to life.
The Google Cloud Support team is dedicated to ensuring customers get the most out of their Google Cloud investment.
In this role, you will be a trusted advisor to customers, from fast‑growing startups to global enterprises. You will conduct in‑depth research into technical challenges, troubleshoot critical issues across the Google Cloud platform, and provide expert solutions that help customers innovate with confidence. You will represent the customer, collaborate with engineering and product teams to drive continuous improvement in products and services. Google Cloud accelerates every organization’s ability to digitally transform its business and industry.
Responsibilities
Manage customer issues through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
Understand Google’s product technology and architectures by troubleshooting, reproducing, and determining the root cause for customer‑reported issues, and build tools for faster diagnosis.
Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
Understand customer issues and advocate for their needs with cross‑functional teams, including product and engineering teams to find ways to improve the product and drive quality production.
Google is proud to be an equal‑opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, expecting or parents‑to‑be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google’s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
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