Role Overview
This role is a vital part of ensuring the safety and trustworthiness of online transactions. As a Risk Prevention Specialist, you will play a crucial role in safeguarding Amazon's global customer base, profitability, and brand.
About the Team
The Customer Trust and Partner Support (CTPS) team aims to make Amazon the safest place to transact online. CTPS safeguards every financial transaction across all Amazon sites, ensuring transparency for legitimate customers. The team designs and builds software systems, risk models, and operational processes to minimize risk and maximize trust in Amazon.com.
Key Responsibilities
• Investigate suspicious buyer activity and behavior that could pose a risk to Amazon, our customers, or merchants
• Communicate with buyers, merchants, and other external and internal customers to make informed decisions about risk
• Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines
• Take appropriate action to identify and help minimize risks posed by fraud patterns and trends
• Follow established escalation paths when procedures are not available
• Participate in special projects/assignments and collaborate with relevant business teams as needed
Required Skills and Qualifications
To succeed in this role, you should have:
• Proficiency in both English and Mandarin Chinese with the ability to compose grammatically correct, concise, and accurate written responses
• Experience working with Microsoft Office, including Outlook, Word, and Excel
• Strong organizational skills, ability to manage time effectively, and prioritize multiple tasks
• Self-disciplined, diligent, proactive, and detail-oriented
• Excellent problem-solving skills
• Strong interpersonal skills with the ability to communicate complex issues clearly to internal and external customers
Benefits and Opportunities
Amazon is an equal opportunities employer. We believe that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a top priority for Amazon.