Overview
Something Extraordinary Every Day™
As our Assistant CRM and Loyalty Manager (Assistant Guest Knowledge & Engagement Manager), you will support the Guest Knowledge & Engagement Manager on the execution of the strategy. You will support the management of the membership programme, conduct analysis of our guests and also support the initiatives that contribute to guest acquisition and retention.
About the Role
The key responsibilities of this role will include some or all the following.
* Analyse our guest to provide greater insights on who our guests are and what is driving our business for future business development and campaigns
* Combine the data with research conducted by the business to conduct more comprehensive analysis
* Be responsible for the execution of the membership programme for the Village to ensure that we are delivering personal, relevant and timely communications to our customer groups, via email or other relevant channels
* Get involved in various activities that are related to our members, e.g., buyer programme, brand engagement, push notifications, etc.
* Coordinate and execute the guest acquisition initiatives to achieve the agreed KPIs on the number of new members
About You
We are looking for an individual who can display the following experience and skills:
* Experience within a CRM / e-mail marketing function within retail and/or a luxury brand environment
* Experience using digital analytics tools such as PowerBI & Google Analytics
* Experience using CRM tools such as Responsys or Salesforce
There’s no one quite like us
The Bicester Collection are the worlds’ leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 11 Villages in Europe and China as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.
What we do for you
The key to our success is the quality and commitment of our people. In return for your dedication and hard work, you’ll receive a generous salary and along with a competitive benefits package including 25 days annual leave, along with extra leave on your birthday and if you are getting married or moving, you will receive discounts throughout our villages, a very generous employee referral bonus, access to private medical and dental cover, along with many more benefits!
Come and live your story with us
The key to our success is the quality and commitment of our people. We are diverse in background, age, experience and leadership style. We believe that an inclusive workforce makes magic happen. We have huge ambition for what we can achieve together and we want to have fun!
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