Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world.
Here, everyone is part of the story.
A team where everyone makes play happen.
Role Sr.
Portfolio Manager, Self-Service Fan Care
Overview EA's Fan Care organization exists to help our fans get the most fun from their games.
From onboarding new players to helping them return when they have issues, we support fans across their EA experiences and keep them safe online.
We value people who bring new ideas and perspectives to make Fan Care a great place to be.
We celebrate inclusion and strive to create great experiences for our people as well as for our players.
What You'll Do
Lead Portfolio Operations
Drive the rhythm of the business by aligning portfolio activities with company OKRs and improving fan experiences
Set and maintain standards for clear and consistent project documentation, from business cases to performance reports
Develop engaging portfolio communications and progress updates for stakeholders
Build and maintain portfolio roadmaps to ensure visibility and alignment across Fan Care teams
Manage project intake, backlog, and portfolio steering sessions with leadership
Define and track portfolio KPIs, communicating insights and progress clearly
Build trusted relationships across teams and advocate for portfolio needs and priorities
Lead portfolio-wide change management to support smooth adoption of new tools or processes
Drive Planning and Delivery
Translate strategic goals into actionable delivery plans across the Self-Service portfolio
Collaborate with leaders across EA to connect long-term strategy with near-term execution
Identify and prioritize initiatives that elevate fan experiences and operational excellence
Align resources to ensure high-impact work gets done efficiently
Anticipate and manage cross-portfolio dependencies, risks, and trade-offs
Track outcomes against business cases and OKRs to ensure measurable value
Facilitate quarterly and annual planning to keep the portfolio data-informed and agile
Manage Large-Scale Projects
Lead cross-functional projects from initiation to delivery, ensuring clarity of scope, ownership, and timelines
Make informed, timely decisions that shape project outcomes
Proactively monitor progress, manage risks, and communicate updates to stakeholders
Ensure consistent documentation, communication, and historical record-keeping
Drive issue resolution and facilitate retrospectives to capture lessons learned and improve future execution
Lead a Project Management Team
Manage and coach a team of Project Managers, setting clear expectations and aligning their work with portfolio and organizational goals
Develop team capabilities in project delivery, communication, risk management, and data-driven decision-making
Foster delivery excellence by upholding consistent project management standards, documentation practices, and quality expectations
What you'll bring to the role
Deep understanding of project lifecycles, management standards, and backlog management
Proven ability to lead large, interconnected programs with measurable impact
Strong data analysis skills to distill insights into actionable recommendations
Confident leadership and presentation skills with cross-functional and executive teams
Skilled in risk management, issue resolution, and continuous process improvement
Experience leading a team of project or program managers, with a track record of developing talent and scaling execution quality
Organized, proactive, and calm under pressure in a fast-paced environment
Adaptable and solution-focused with a passion for improvement
Experience & Tools
10+ years of project management experience, ideally within global and cross-functional teams
Experience managing and developing high-performing project or program managers
Familiarity with Project Management processes and best practices
Fluency in business tools such as Google Suite, Jira, and Airtable
PMP certification preferred (not required)
Pay Transparency - North America
Compensation And Benefits
The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting.
If you reside in a different location, a recruiter will advise on the applicable range and benefits.
Pay offered will be determined based on a number of relevant business and candidate factors (e.g.
education, qualifications, certifications, experience, skills, geographic location, or business needs).
Illinois (depending on location e.g.
Chicago vs Illinois City) $141,300 - $192,000 USD
Massachusetts (depending on location e.g.
Boston vs Springfield) $150,100 - $212,000 USD
Jersey City, NJ $150,100 - $212,000 USD
New York (depending on location e.g.
Manhattan vs.
Buffalo) $141,300 - $212,000 USD
In the US, we offer a package of benefits including paid time off, sick time, holidays, family leave, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees.
Some roles may also be eligible for bonus and equity.
Pay is just one part of the overall compensation at EA.
About Electronic Arts
We're proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA.
We value adaptability, resilience, creativity, and curiosity.
From leadership that brings out your potential to creating space for learning and experimentation, we empower you to do great work and pursue opportunities for growth.
We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life.
Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more.
We nurture environments where our teams can always bring their best to what they do.
Electronic Arts is an equal opportunity employer.
All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.
We will also consider employment qualified applicants with criminal records in accordance with applicable law.
EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
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