Customer Chief Technology Officer (Customer CTO)
will act as a trusted technology advisor to our most strategic customers.
This role is focused on working with senior customer stakeholders (CIOs, CTOs, Heads of IT, Digital and Operations) to deeply understand their technology landscape, business priorities, and challenges, and to help shape pragmatic technology strategies and solutions that drive efficiency, cost optimisation, resilience, and competitive advantage.
The Customer CTO will bridge business strategy and technology execution, working closely with our consulting, delivery, managed services, and sales teams to identify opportunities, define roadmaps, and ensure high-value outcomes for customers.
A minimum of 10 years\' experience in a similar role.
Role Overview
We are seeking an experienced
Customer Chief Technology Officer (Customer CTO)
to act as a trusted technology advisor to our most strategic customers.
This role is focused on working with senior customer stakeholders (CIOs, CTOs, Heads of IT, Digital and Operations) to deeply understand their technology landscape, business priorities, and challenges, and to help shape pragmatic technology strategies and solutions that drive
efficiency, cost optimisation, resilience, and competitive advantage
.
The Customer CTO will bridge business strategy and technology execution, working closely with our consulting, delivery, managed services, and sales teams to identify opportunities, define roadmaps, and ensure high-value outcomes for customers.
Key Responsibilities
Customer Leadership & Advisory
Act as the
primary senior technology advisor
for a portfolio of our top-tier customers
Build and maintain strong, trusted relationships with C-level and senior IT/business stakeholders
Facilitate strategic conversations around digital transformation, operating models, cloud adoption, service management maturity, and technology modernisation
Translate customer business objectives into clear, actionable technology strategies and roadmaps
Develop a deep understanding of each customer's:
Current technology environment and architecture
Service management and operational maturity
Cost drivers, risks, and constraints
Identify opportunities for:
Cost reduction and efficiency improvements
Automation and process optimisation
Cloud and infrastructure optimisation
Networking and Security considerations
Improved service quality, resilience, and governance
Shape high-level solution approaches and architectures in collaboration with internal technical and delivery teams
Commercial & Growth Enablement
Partner with sales and account management teams to:
Identify and qualify new opportunities within existing accounts
Support account planning and long-term customer growth strategies
Contribute to proposals, business cases, and executive-level presentations
Ensure recommended solutions are
commercially viable
, aligned with customer budgets, and deliver measurable value
Delivery & Managed Services Alignment
Work closely with consulting, project, and managed service teams to:
Ensure alignment between strategy and execution
Support transition from advisory to delivery and ongoing services
Provide governance and senior oversight for complex or high-risk engagements
Help customers optimise their use of managed services and service management practices (ITSM, SIAM, governance, KPIs, etc.)
Market & Thought Leadership
Stay current with relevant technology and industry trends
Represent the company as a credible technology leader in customer meetings, workshops, and company and industry events
Help develop and write blogs and vlogs
Required Experience & Skills
10+ years' experience in senior technology roles, such as:
CTO, Head of Technology, Enterprise Architect, Technology Director, or Senior Consultant
Strong background in
IT technology and services and digital transformation
Proven experience engaging with
senior customer stakeholders
and influencing technology direction
Cloud and infrastructure solutions
Enterprise IT environments and service models
Digital transformation or large-scale change initiatives
Automation
Technical & Domain Knowledge
Broad understanding of:
Cloud platforms and infrastructure (IaaS, PaaS, hybrid)
Microsoft technologies, including Power Platform and M365
IT service management and operational best practices
Security, resilience, and governance considerations
Ability to operate at
architecture and strategy level
, without needing to be hands-on day-to-day
Commercial & Consulting Skills
Strong business acumen with the ability to link technology decisions to financial and operational outcomes
Experience contributing to account growth, opportunity development, and business cases
Excellent communication and presentation skills, particularly at executive level
Personal Attributes
Trusted advisor mindset with strong customer empathy
Strategic thinker with a pragmatic, outcome-focused approach
Comfortable operating across ambiguity and complexity
Collaborative and able to work effectively across sales, consulting, delivery, and managed services teams
High credibility, integrity, and professionalism
Our Company, Auxilion – About Us
Work matters.
It's where we spend a third of our lives.
At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA.
Our competitive advantage is how we support our clients on their journey.
Our people have a passion for their work, our culture and values.
Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
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