Relationship Manager – Manufacturing, Technology and Financial Services (Remote)
Full‑time
Employee Status: Regular
Pay Range: $68,000 – $112,000
Work arrangement: Home / Remote
Department: Sales & Business Development
Flexible Time Off: 15 days
Schedule: Full Time
Shift: Day Shift
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance and many other industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.
The Relationship Manager will collaborate to maintain and expand business relationships, conduct and support retention, client satisfaction and development activities within an assigned account territory for Experian’s Employer Services.
Develop relationships with clients by researching and understanding business needs, responding to client requests, and acting as the liaison between the client and internal departments.
Create and maintain strategic account plans for top clients within the portfolio.
Support the renewal of existing business with the Client Development Executive.
Responsible for client retention activities and ongoing satisfaction.
Generate client advocacy that can be used in the market.
Marshal resources to ensure client satisfaction and pass along the voice of the client to promote innovation.
Maintain and expand relationships within the client network across various buyer personas.
Gather data and insights regarding usage to demonstrate business impact and value; ensure usage at projected levels.
Lead client briefings, quarterly business reviews and executive summaries.
Collaborate with the Customer Success team for data quality best practices and address gaps/opportunities.
Inform and educate clients on new and existing projects/products.
Create and refer leads to the Client Development Executive.
Report to the Sr. Director of Relationship Management.
Bachelor’s degree or equivalent experience.
3+ years of complex relationship management experience.
Experience in Experian Employer Services (Verifications, Unemployment, Employer Tax Services, WOTC, Onboarding, I9, Paperless Pay, W2 and ACA).
Experience with consultative sales, customer service and project management.
Ability to travel.
Great compensation package including uncapped commission.
Core benefits including medical, dental, vision, and matching 401(k).
Flexible work environment, ability to work remote, hybrid or in‑office.
Flexible time off, including volunteer time off, vacation, sick leave and 12 paid holidays.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job‑related skills, experience, and education. This position is also eligible for a variable pay opportunity and a comprehensive benefits package.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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