Job Overview
The Food and Beverage Operations Manager is responsible for overseeing the daily operations of a hotel's food and beverage outlets, including restaurants, bars, and event spaces.
Main Responsibilities
* Ensure the highest standards of customer service are consistently delivered.
* Supervise, train, and motivate staff to maintain a positive and efficient work environment.
* Handle customer queries, requests, and complaints in a professional and timely manner.
* Oversee food preparation, presentation, and quality control across all outlets.
* Monitor sales trends, identify areas for improvement, and implement changes as necessary.
* Develop and maintain strong relationships with suppliers and vendors.
Requirements
* Previous experience in a similar supervisory or management role within food and beverage or hospitality.
* Strong leadership and interpersonal skills.
* Excellent communication and customer service abilities.
* Detailed knowledge of food safety and hygiene practices.
* Able to work effectively under pressure in a fast-paced environment.