Customer Service Agent CREGG are currently hiring a professional and detail-oriented Customer Service Agent to join our clients growing team on a permanent, full-time basis in their Limerick office. This is an excellent opportunity to join a dynamic SaaS company within the property and real estate sector across Ireland and the UK. The successful candidate will support clients through onboarding, technical queries, and day-to-day platform use while assisting the sales and customer success teams. Key Responsibilities: Respond to customer enquiries via email, phone, and chat in a timely and professional manner. Troubleshoot and resolve client issues, escalating where necessary. Support new clients through onboarding, including setup guidance and basic platform training. Maintain accurate records of support tickets and customer interactions. Monitor client satisfaction and usage to help identify potential issues early. Gather and share client feedback to help improve platform functionality and user experience. Assist the sales team with demo scheduling, follow-ups, and client documentation. Maintain CRM records and support lead qualification processes. Attend onsite sales meetings and product demos as needed. Collaborate with marketing to ensure prospects receive relevant updates and materials. Contribute to reporting and analysis of sales and customer engagement metrics. Qualifications and Skills: Previous experience in a customer service, support, or helpdesk role. Strong communication and interpersonal skills. Ability to remain calm under pressure and solve problems efficiently. Organised, detail-oriented, and comfortable working with digital platforms. Familiarity with CRM systems and customer support tools is an advantage. Experience in SaaS or the real estate industry is desirable. For more information, please contact Gary () with your CV. Please be aware that your CV will not be shared with anyone outside of CREGG without your express permission. GC - 10665 INDCRG Skills: Customer Service Technical Agent Customer Services Limerick SaaS Sales Customer Support Benefits: Negotiable Laptop