Job Summary
We are seeking a skilled Sales Support Specialist to join our commercial team. This role is responsible for providing critical support to our Business Development Managers, ensuring seamless customer interactions and internal processes.
About the Role
* Key Responsibilities:
* Prepare, process, and follow up on sales quotes and customer orders
* Ensure accurate and timely entry of information into CRM and ERP systems
* Liaise with internal departments to coordinate order fulfillment, delivery timelines, and stock availability
* Respond to customer queries, providing accurate information on pricing, products, and order status
* Support BDMs with the preparation of proposals, pricing, and account information
* Maintain strong communication with logistics, production, and technical teams to ensure smooth operations
* Keep the CRM up to date with current customer information, opportunities, and activity logs
* Generate regular reports for the sales team and management
* Track and manage customer follow-ups and key account activities
* Develop a solid understanding of our sealing products and their applications
* Support customers and BDMs with product-related queries, working closely with the technical team as needed
Requirements
* Experience in a sales support, internal sales, or customer service role (ideally in a technical or manufacturing environment)
* Strong organizational and multitasking abilities
* Comfortable working with ERP/CRM systems (e.g., SAP, Salesforce, HubSpot)
* Excellent written and verbal communication skills
* A proactive, problem-solving mindset with attention to detail
* Ability to work well in a team and coordinate with multiple departments
What We Offer
* We provide unrivaled support to help you make the right decision in your next career move.
* We review your CV and offer advice on making you attractive to employers.
* We provide interview preparation giving you a unique insight into how to prepare for your interview.
* We guide you and manage the recruitment process allowing you to focus on securing the position.